New Flyer is recalling certain 2012-2025 Xcelior buses that may have insufficient or incorrectly located emergency exits, increasing injury risk during emergencies. Owners must contact New Flyer for free repairs.
An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
New Flyer is recalling some 2012-2025 Xcelior buses that may have too few emergency exits or exits in unsafe locations. This could delay passenger evacuation during emergencies, raising injury risks.
Buses with too few emergency exits or exits in unsafe locations may not allow passengers to exit quickly during emergencies. This delay could increase injury risk if passengers are trapped inside.
Bus owners who purchased a 2012-2025 New Flyer Xcelior bus are affected. Drivers and passengers on buses with insufficient emergency exits face higher risk during emergencies.
Check if your bus was purchased between 2012 and 2025. The recall covers New Flyer Xcelior buses that may have insufficient emergency exits or exits in incorrect locations.
Reach out to New Flyer customer service at 1-800-241-2947 for free instructions and parts to add emergency exits.
New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.
The buses may have been built without enough emergency exits or the exits may be in an incorrect location, failing to meet Federal Motor Vehicle Safety Standard 217.
Check if your bus was purchased between 2012 and 2025. The recall covers New Flyer Xcelior buses with insufficient or incorrectly located emergency exits.
New Flyer will mail instructions and parts to add emergency exits for free. Contact their customer service at 1-800-241-2947.
We’ve drafted a message you can send New Flyer to request your refund or repair — edit it as you like.
Subject: Recall 25V542000 — New Flyer New Flyer Hello, I own a New Flyer that is covered by recall 25V542000 from New Flyer. The official recall notice states: New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
