Phoenix recalls 2021 Catalyst buses with electrical circuit overheating risk. Dealers will update software for free. Owners notified October 15, 2024.
Electrical circuits that overheat increase the risk of a fire.
Phoenix is recalling certain 2021 Catalyst buses due to electrical circuit overheating that could cause fire. This issue affects the radiator fan system and requires a free software update from dealers.
The vehicle controller software may allow the radiator fan electrical circuit to overheat. This overheating increases the risk of fire, which could impact the bus and its occupants.
Owners of 2021 Phoenix Catalyst buses are affected. Drivers and passengers on these buses face the risk of fire if the electrical circuit overheats.
Check for 2021 Phoenix Catalyst buses. The recall covers specific models from 2019-2021 for Catalyst and 2020-2022 for ZX5 transit buses.
Dealers will provide a free software update to fix the electrical circuit overheating issue.
Owner notification letters were mailed October 15, 2024, confirming the recall.
Dealers will update the vehicle software, free of charge. Owner notification letters were mailed October 15, 2024. Owners may contact Phoenix customer service at 1-909-987-0815.
The vehicle controller software may allow the radiator fan electrical circuit to overheat, increasing fire risk.
Check if your bus is a 2021 Phoenix Catalyst or 2020-2022 ZX5 transit bus model.
Contact a Phoenix dealer for a free software update to address the electrical circuit overheating issue.
We’ve drafted a message you can send Phoenix to request your refund or repair — edit it as you like.
Subject: Recall 24V655000 — Phoenix Phoenix Hello, I own a Phoenix that is covered by recall 24V655000 from Phoenix. The official recall notice states: Dealers will update the vehicle software, free of charge. Owner notification letters were mailed October 15, 2024. Owners may contact Phoenix customer service at 1-909-987-0815. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
