Jaguar recalls certain 2019-2023 I-Pace vehicles with potential high-voltage battery overheating leading to fire risk. Owners must park outside away from structures and wait 30 days after repair.
The high-voltage battery overheating increases the risk of a fire.
Jaguar is recalling some 2019-2023 I-Pace electric vehicles because a previous repair might not have fixed the high-voltage battery, which could overheat and cause a fire. This means owners need to park their vehicles outside and away from buildings until the software update is done and for 30 days after.
The high-voltage battery can overheat due to an incomplete previous repair, increasing the risk of fire. This happens because the battery's energy control module software may not be updated correctly, allowing overheating.
Owners of 2019-2023 Jaguar I-Pace vehicles previously repaired under recall 23V-369 are affected. Those who have not completed the previous repair are most at risk.
Check if your 2019-2023 I-Pace was previously repaired under recall 23V-369. The recall was notified to owners by mail on December 11, 2023.
Park your vehicle outside and away from buildings until the recall repair is complete.
Continue to park outside away from structures for 30 days after the software update is done.
Call Jaguar customer service at 1-800-452-4827 to schedule the free software update.
Owners are advised to park and charge their vehicle outside and away from structures until the recall repair is complete, and for 30 days after the repair has been completed. Dealers will update the battery energy control module software, free of charge. Owner notification letters were mailed December 11, 2023. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is H459.
The previous repair for recall 23V-369 might not have been completed correctly, allowing the high-voltage battery to overheat and potentially cause a fire.
Check if your 2019-2023 I-Pace was previously repaired under recall 23V-369. Owners received notification letters by mail on December 11, 2023.
Park your vehicle outside and away from buildings until the software update is complete, then continue to park outside for 30 days after the repair.
The software update is free and must be done by a dealer, but there is no specific deadline for the repair itself.
We’ve drafted a message you can send Jaguar to request your refund or repair — edit it as you like.
Subject: Recall 23V709000 — Jaguar Jaguar Hello, I own a Jaguar that is covered by recall 23V709000 from Jaguar. The official recall notice states: Owners are advised to park and charge their vehicle outside and away from structures until the recall repair is complete, and for 30 days after the repair has been completed. Dealers will update the battery energy control module software, free of charge. Owner notification letters were mailed December 11, 2023. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is H459. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
