Daimler Trucks North America recalls 2020 Thomas Built Buses Saf-T-Liner C2 buses with roof hatch handles that may break, preventing emergency escape and risking injury.
If the roof hatch external handle breaks, in the event of an emergency, the hatch cannot be easily opened from outside the vehicle, increasing the risk of injury.
Daimler Trucks North America is recalling certain 2020 Thomas Built Buses Saf-T-Liner C2 models due to roof hatch external handles that can break unexpectedly. This creates a risk that the hatch cannot be opened from outside during emergencies, potentially causing injury.
If the roof hatch external handle breaks, the hatch cannot be opened from outside the vehicle during an emergency. This could prevent escape and increase injury risk for people inside the bus.
Owners of 2020 Thomas Built Buses Saf-T-Liner C2 buses with Safe Fleet Roof Escape hatches are affected. Bus drivers and passengers are most at risk during emergencies if the hatch handle breaks.
Check for 2020 Thomas Built Buses Saf-T-Liner C2 models with Safe Fleet Roof Escape hatches. The recall covers buses sold between 2019 and 2020.
Call 1-800-547-0712 to get the free roof hatch handle replacement.
Dealers will install a new handle at no cost once DTNA notifies you.
DTNA will notify owners, and dealers will install a new handle, free of charge. DTNA issued owners an interim notification on September 11, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-819.
Due to a manufacturing issue, the roof hatch external handle may unexpectedly break under reasonable use.
Check if your 2020 Thomas Built Buses Saf-T-Liner C2 has Safe Fleet Roof Escape hatches.
Contact DTNA customer service at 1-800-547-0712 to arrange a free handle replacement.
We’ve drafted a message you can send Thomas Built Buses to request your refund or repair — edit it as you like.
Subject: Recall 19V549000 — Thomas Built Buses Thomas Built Buses Hello, I own a Thomas Built Buses that is covered by recall 19V549000 from Thomas Built Buses. The official recall notice states: DTNA will notify owners, and dealers will install a new handle, free of charge. DTNA issued owners an interim notification on September 11, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-819. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
