Keystone is recalling 2020-2021 Cougar RVs with Off the Grid Solar package due to potential inverter wiring causing shore power energization. Owners must contact customer service for free repair.
If the inverter is turned on, and energizes the shore power connection, it can increase the risk of injury.
Keystone is recalling certain 2020-2021 Cougar RVs with the Off the Grid Solar package because faulty inverter wiring could energize shore power connections, increasing injury risk. This affects RV owners who purchased these models with the solar package.
The inverter may be incorrectly wired, causing power to energize the shore power connection when in use. This can increase the risk of injury if the energized connection is touched or causes electrical shock.
Owners of 2020-2021 Keystone Cougar RVs with the Off the Grid Solar package are most at risk. The recall applies to specific model years and configurations.
Check if your 2020-2021 Cougar RV has the Off the Grid Solar package. The recall began November 18, 2020, and affects specific model years and configurations.
Call Keystone at 1-866-425-4369 to schedule a free inverter test and rewire if needed.
Keystone will notify owners, and dealers will test the function of the inverter and rewire it as needed, free of charge. The recall began November, 18, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-389.
The inverter may have been incorrectly wired, causing power to energize the shore power connection when in use, increasing injury risk.
Check if your 2020-2021 Cougar RV has the Off the Grid Solar package. The recall began November 18, 2020.
Contact Keystone customer service at 1-866-425-4369 for a free inverter test and rewire if needed.
We’ve drafted a message you can send Keystone to request your refund or repair — edit it as you like.
Subject: Recall 20V670000 — Keystone Keystone Hello, I own a Keystone that is covered by recall 20V670000 from Keystone. The official recall notice states: Keystone will notify owners, and dealers will test the function of the inverter and rewire it as needed, free of charge. The recall began November, 18, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-389. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
