Ford is recalling 2020 Expeditions with improper head restraint adjustments that could increase crash injury risk. Owners must review updated manual instructions to ensure safety.
Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.
Ford is recalling certain 2020 Expeditions due to head restraints that may not adjust correctly, potentially increasing injury risk in crashes. This affects vehicles where the owner's manual lacks specific instructions for adjusting or removing head restraints in center seating positions.
The head restraints in center seating positions lack specific adjustment instructions in the owner's manual. This could lead to improper positioning during crashes, increasing the risk of injury.
Owners of 2020 Ford Expeditions with third-row seating who may not have updated manual instructions for head restraints. Drivers and passengers in center seating positions are most at risk during crashes.
Check if your 2020 Ford Expedition has third-row seating. The recall affects vehicles where the owner's manual does not include instructions for adjusting or removing head restraints in center seating positions.
Ford will mail free addendums to the owner's manual that describe how to adjust and remove head restraints for center seating positions.
Owners can call Ford customer service at 1-866-436-7332 to get additional information about the recall.
Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.
The owner's manual does not include instructions for adjusting or removing certain head restraints in center seating positions, which could increase injury risk during crashes.
This recall affects 2020 Ford Expeditions with third-row seating where the owner's manual lacks specific instructions for adjusting or removing head restraints in center seating positions.
Ford will mail free addendums to the owner's manual describing how to adjust and remove head restraints for center seating positions. You can also contact Ford customer service at 1-866-436-7332.
We’ve drafted a message you can send Ford to request your refund or repair — edit it as you like.
Subject: Recall 23V420000 — Ford Ford Hello, I own a Ford that is covered by recall 23V420000 from Ford. The official recall notice states: Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
