Ford is recalling 2020 Expedition vehicles with potentially weak seat headrest brackets that may not restrain occupants during crashes, increasing injury risk. Owners should contact Ford for free seat inspections.
An improperly welded headrest bracket may have reduced strength and may not adequately restrain an occupant in a crash, increasing the risk of injury.
Ford is recalling 2020 Expedition vehicles with driver-side second-row seat headrests that may have insufficiently welded brackets. This could increase injury risk during crashes if the headrest fails to properly restrain occupants.
The driver's side second-row seat headrest bracket may not have been welded strongly enough to the seat frame. This could cause the headrest to fail during a crash, failing to properly restrain occupants and increasing injury risk.
Owners of 2020 Ford Expedition vehicles are affected. Drivers and passengers in the second row are most at risk if the headrest bracket fails during a crash.
Check if your 2020 Ford Expedition has the driver's side second-row seat headrest bracket that may not have been sufficiently welded. This recall began July 8, 2020.
Call Ford customer service at 1-866-436-7332 to schedule a free seat inspection.
Dealers will inspect the seat structure and replace the headrest bracket if needed at no cost.
Ford will notify owners, and dealers will inspect the seat structure and replace it as needed, free of charge. This recall began July 8, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C12.
The driver's side second-row seat headrest bracket may not have been sufficiently welded to the seat frame, potentially failing during a crash and increasing injury risk.
Contact Ford customer service at 1-866-436-7332 to schedule a free seat inspection at a dealer.
No, only those with the driver's side second-row seat headrest bracket that may not have been sufficiently welded.
We’ve drafted a message you can send Ford to request your refund or repair — edit it as you like.
Subject: Recall 20V366000 — Ford Ford Hello, I own a Ford that is covered by recall 20V366000 from Ford. The official recall notice states: Ford will notify owners, and dealers will inspect the seat structure and replace it as needed, free of charge. This recall began July 8, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C12. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
