Chrysler recalls 2020 Pacifica models with 8.4" or 12" radio displays due to rearview camera image lingering after shifting out of reverse, potentially distracting drivers. Owners can update software for free via dealer or Over-The-Air update starting May 1, 2020.
The lingering rearview image can distract the driver, increasing the risk of a crash.
Chrysler is recalling certain 2020 Pacifica vehicles with specific radio displays because a software error causes the rearview camera image to stay on after shifting out of reverse. This could distract drivers and increase crash risk. Owners can update the software for free through dealers or an Over-The-Air update starting May 1, 2020.
A software error causes the rearview camera image to remain displayed after the vehicle shifts out of reverse. This distraction could lead to a crash if the driver is not aware the vehicle is no longer in reverse.
Owners of 2020 Chrysler Pacifica vehicles with 8.4" or 12" radio displays are affected. Drivers using these vehicles may face distraction from the lingering rearview camera image during shifts.
Check if your 2020 Chrysler Pacifica has an 8.4-inch or 12-inch radio display. The recall applies to vehicles sold between April 2020 and May 2020.
Contact a Chrysler dealer or use the Over-The-Air update available starting May 1, 2020 to fix the software error.
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
A software error causes the rearview camera image to stay on after shifting out of reverse, which can distract drivers and increase crash risk.
Your 2020 Chrysler Pacifica with an 8.4-inch or 12-inch radio display is affected. The recall applies to vehicles sold between April 2020 and May 2020.
Yes, owners can choose to remotely update their software via an Over-The-Air (OTA) update available starting May 1, 2020.
We’ve drafted a message you can send Chrysler to request your refund or repair — edit it as you like.
Subject: Recall 20V191000 — Chrysler Chrysler Hello, I own a Chrysler that is covered by recall 20V191000 from Chrysler. The official recall notice states: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
