Audi is recalling 2020 Q5 vehicles with potentially unsafe seat frames that could reduce occupant restraint during rear-end crashes. Owners must have seats inspected by dealers for free replacement.
In the event of a rear-end crash, the backrest adjustment could break, possibly reducing the amount of occupant restraint, thus increasing risk of injury.
Audi is recalling 2020 Q5 vehicles because their front seats might break during rear-end crashes, increasing injury risk. Owners need to have their seats checked by dealers for free replacement.
In a rear-end crash, the seat backrest adjustment could break due to improper welding. This might reduce how well the seat holds occupants, increasing injury risk.
Owners of 2020 Audi Q5 vehicles are affected. Front seat users are most at risk during rear-end collisions.
Check your 2020 Audi Q5 for the recall. The recall started September 11, 2020, and affects vehicles with specific VINs (72L1, 72K8, 72K9).
Reach out to your Audi or Volkswagen dealer to have the front seats inspected for free replacement if needed.
Verify your vehicle is affected by checking the recall numbers (72L1, 72K8, 72K9) or contacting customer service.
Volkswagen will notify owners, and dealers will inspect the front seats, and, as necessary, replace the seatback frames, free of charge. The recall began September 11, 2020. Volkswagen owners may contact their customer service at 1-888-241-2289. Audi owners may contact their customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 72L1, 72K8, and 72K9.
The front seat frame parts may not have been welded properly, which could cause the seat backrest to break during rear-end crashes.
Your 2020 Audi Q5 is affected if it has the specific recall numbers: 72L1, 72K8, or 72K9. The recall started September 11, 2020.
Your dealer will inspect the front seats and replace the seatback frames for free if necessary.
We’ve drafted a message you can send Audi to request your refund or repair — edit it as you like.
Subject: Recall 20V505000 — Audi Audi Hello, I own a Audi that is covered by recall 20V505000 from Audi. The official recall notice states: Volkswagen will notify owners, and dealers will inspect the front seats, and, as necessary, replace the seatback frames, free of charge. The recall began September 11, 2020. Volkswagen owners may contact their customer service at 1-888-241-2289. Audi owners may contact their customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 72L1, 72K8, and 72K9. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official NHTSA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
