Philips recalls specific Brilliance Big Bore CT scanners with 4.2.0 software that may cause image errors. Affected units include model 728244 with serial numbers listed. No remedy provided in official notice.
Software issues including: Software errors that may result in Extended Field of View check message not displayed when Field of View is set >600 mm for a paused scan; Request for change to automatically turn on the center x/y 0 setting and the disable result rotation setting when turning on the CT simulation Exam Card; Software errors that may result in Tumor LOC allowing POI (Point of Interest) locking when a non-isocenter slice is displayed; Software errors that may result in partial set of images or inability to generate CT images.
Philips is recalling certain Brilliance Big Bore CT scanners with 4.2.0 software that may cause image errors. This could lead to incomplete scans or failed image generation, potentially affecting medical diagnoses.
Software errors in the 4.2.0 version can cause the CT scanner to display incorrect images or fail to generate scans when specific conditions are met, such as large field of view settings or non-isocenter slices. This may result in incomplete or inaccurate medical imaging.
Healthcare facilities using the affected CT scanners are likely impacted. Medical staff and patients using these systems may be at risk of inaccurate imaging results.
Check for the model number 728244 with the 4.2.0 software version. Affected units have serial numbers listed in the official recall notice.
Verify the software version on your CT scanner; affected units have 4.2.0 software.
The recall lists software errors that may cause image issues, but no specific injury risk is described. The official notice does not state the danger level.
Check for the model number 728244 with 4.2.0 software and serial numbers listed in the official recall notice.
The official recall notice does not provide a remedy, so no action is required beyond checking the software version.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-0839-2018 — Philips Philips Hello, I own a Philips that is covered by recall Z-0839-2018 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
