Philips recalls specific models of Brilliance Big Bore Oncology CT scanners due to software errors that may cause image generation failures or incorrect scans. Affected units have model # 728243 and serial numbers listed. No remedy is stated in the recall notice.
Software issues including: Software errors that may result in Extended Field of View check message not displayed when Field of View is set >600 mm for a paused scan; Request for change to automatically turn on the center x/y 0 setting and the disable result rotation setting when turning on the CT simulation Exam Card; Software errors that may result in Tumor LOC allowing POI (Point of Interest) locking when a non-isocenter slice is displayed; Software errors that may result in partial set of images or inability to generate CT images.
Philips is recalling certain Brilliance Big Bore Oncology CT scanners with software version 4.2.0. These devices may produce incomplete or incorrect images during scans, which could affect medical diagnosis. The recall is due to software errors that impact image quality and scan accuracy.
Software errors in version 4.2.0 can cause the CT scanner to fail in generating complete images or display incorrect scan results. This may lead to incomplete or inaccurate medical imaging, potentially affecting diagnosis and treatment decisions.
Healthcare facilities using the specific model and software version are affected. Patients undergoing scans with these units may be at risk of inaccurate imaging results.
Check for model number 728243 and serial numbers listed: 76002, 76008, 76010, 76011, 76016, 76020, 76021, 76022, 76023, 76024, 76025. The affected units have software version 4.2.0.
Verify the software version on your Brilliance Big Bore Oncology CT scanner; affected units have version 4.2.0.
The recall is due to software errors that may cause incomplete or incorrect CT images, potentially affecting medical diagnosis.
The official recall notice does not specify a remedy or action for affected units.
Yes, affected units have serial numbers: 76002, 76008, 76010, 76011, 76016, 76020, 76021, 76022, 76023, 76024, 76025.
We’ve drafted a message you can send Philips Medical Systems to request your refund or repair — edit it as you like.
Subject: Recall Z-0840-2018 — Philips Medical Systems Philips Medical Systems Hello, I own a Philips Medical Systems that is covered by recall Z-0840-2018 from Philips Medical Systems. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
