Philips recalls Intellivue iX surveillance stations that may lose patient monitoring if restarted after January 1, 2018. Users should avoid restarting these stations in 2018 to prevent temporary loss of monitoring.
Once a surveillance station is restarted on January 1, 2018 or later, the station will be unable to perform patient discharge and transfer operations. Any subsequent attempt to perform these operations will cause the station to restart, resulting in a short period of loss of monitoring at the Surveillance station during such restart. Until this issue can be corrected, users should avoid intentionally restarting their Surveillance stations in 2018.
Philips is recalling all Intellivue iX surveillance stations that could lose patient monitoring if restarted after January 1, 2018. This issue causes temporary loss of monitoring during restarts, which could affect patient safety.
After January 1, 2018, restarting the surveillance station causes temporary loss of monitoring. This happens because the station restarts when attempting patient discharge or transfer operations, leading to brief interruptions in patient monitoring.
Healthcare providers using Philips Intellivue iX surveillance stations are most at risk. Patients under monitoring with these stations could be affected if the system restarts unexpectedly.
Check for the model numbers listed in the recall: 866023 IntelliVue Info Center iX A.0, 866117 PIIC Classic Upgrade, 866389 IntelliVue Info Center iX B.0 or C.0, 867141 IntelliVue Info Center iX B.0, or 866025 IntelliVue Server IX A.0. These models were sold starting in 2018.
Do not restart the surveillance station after January 1, 2018 to prevent temporary loss of monitoring.
The recall is happening because restarting the surveillance station after January 1, 2018 causes temporary loss of monitoring during patient discharge or transfer operations.
Affected models include 866023 IntelliVue Info Center iX A.0, 866117 PIIC Classic Upgrade, 866389 IntelliVue Info Center iX B.0 or C.0, 867141 IntelliVue Info Center iX B.0, and 866025 IntelliVue Server IX A.0.
Restarting the station after January 1, 2018 can cause brief interruptions in patient monitoring during discharge or transfer operations, potentially affecting patient safety.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-0776-2018 — Philips Philips Hello, I own a Philips that is covered by recall Z-0776-2018 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
