Canon recalls DRAD-3000E (Radrex-i) wireless flat panel detectors that show image transmission errors during radiography. Affected units have specific serial numbers and were sold from 2001 to 2016. No remedy is provided in this recall.
It was found when an operator performs a radiography using the wireless flat panel detector (FPD), a message window was displayed on the monitor stating image transmission was not completed and there was no image. It also showed the OK button to reacquire image data form the FPD, and the Cancel button to cancel the reacquisition. When the operator selects the OK button, the same message window appears. The operator then repeated the same operation several times and finally selected the Cancel button to quit the reacquisition mode.
Canon has recalled wireless flat panel detectors (FPD) used in radiography systems. The issue causes repeated image transmission errors that prevent images from being captured properly. This could lead to incomplete medical imaging if the problem isn't resolved.
When performing radiography, the device displays a message that image transmission is incomplete and shows a button to reacquire image data. Repeatedly selecting the OK button causes the same error message to appear, preventing proper image capture. This could result in incomplete medical imaging if the issue isn't addressed.
Healthcare facilities using Canon's DRAD-3000E (Radrex-i) systems with the affected wireless FPDs are most at risk. The recall applies to specific serial numbers manufactured between 2001 and 2016.
Check the serial number on the device. Affected units have specific serial numbers listed in the recall, including last four digits and a manufacture date between January 2013 and February 2015.
Look for the serial number on the device, which includes the last four digits and manufacture date.
The recall record does not mention any remedy or fix for this issue.
Check the serial number on the device. Affected units have specific serial numbers listed in the recall, including last four digits and a manufacture date between January 2013 and February 2015.
The recall record does not specify a date for when this recall was issued.
We’ve drafted a message you can send Canon to request your refund or repair — edit it as you like.
Subject: Recall Z-2964-2018 — Canon Canon Hello, I own a Canon that is covered by recall Z-2964-2018 from Canon. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
