Philips recalls ProGrade R1 digital X-ray detectors with weak WiFi connections that may cause images to fail transferring to the system, requiring re-takes. Affected units have specific serial numbers.
It the WiFi connection between the SkyPlate detector and HP transfer point is weak, an image may fail to transfer from the SkyPlate detector to the system. The image remains in the memory of the detector, but cannot be transferred wirelessly or by use of the backup cable. To continue, the operator can reset the SkyPlate detector by removing its batteries, but the acquired image is lost and a re-take is necessary.
Philips is recalling ProGrade R1 digital X-ray detectors that may fail to transfer images due to weak WiFi connections between the detector and the system. This can cause images to remain in the detector's memory but not transfer, requiring a re-take of the image.
If the WiFi connection between the detector and the transfer point is weak, images may not transfer from the detector to the system. The images stay in the detector's memory but cannot be sent wirelessly or via backup cable. The operator can reset the detector by removing batteries, but this loses the image and requires a re-take.
Healthcare facilities using Philips ProGrade R1 digital X-ray detectors in radiography systems are most affected. The risk is low as the issue requires resetting the detector and re-taking images, not causing injury.
Check for the ProGrade R1 digital X-ray detector with specific serial numbers listed in the recall notice. The product is used in radiography systems for medical imaging, including trauma and pediatric cases.
Ensure the WiFi connection between the detector and transfer point is strong to prevent image transfer failures.
If images fail to transfer, remove the detector's batteries to reset it, but this will require re-taking the image.
The recall is for ProGrade R1 digital X-ray detectors that may have weak WiFi connections, causing images to fail transferring to the system and requiring re-takes.
Check if your detector has one of the specific serial numbers listed in the recall notice.
If images fail to transfer, reset the detector by removing its batteries, but this will require re-taking the image.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-0704-2018 — Philips Philips Hello, I own a Philips that is covered by recall Z-0704-2018 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
