Agilent recalls MassHunter Quantitative Analysis Software version B.07.01 for Triple Quadrupole Mass Spectrometers. This version causes sample data mismatches when generating reports, potentially leading to incomplete results. Affected users should stop using this workflow until a fix is implemented.
When utilizing specific software versions of an LC/MS device, and Batch at a Glance in Compound Table view, a defect occurs when a new sample(s) is inserted. This defect creates a mismatch between the sample name and the column header whereby the sample header will be offset by one sample. The recalling firm requests that you discontinue using this workflow to generate reports because the Quant batch table will not display fully analyzed results or save any changes made.
Agilent is recalling a specific software version for their mass spectrometers because it causes sample data mismatches when generating reports. This means reports may not show fully analyzed results or save changes, which could lead to incorrect data interpretation in clinical testing.
When users insert new samples in the 'Batch at a Glance' view of the Compound Table, the software creates a mismatch between the sample name and column headers. This causes the sample header to shift by one sample, meaning reports may not display fully analyzed results or save changes properly.
Users of Agilent's Triple Quadrupole Mass Spectrometers (models K6460 and K6420) with MassHunter Quantitative Analysis Software version B.07.01 or older are affected. Laboratory technicians and clinical researchers who use this software for sample analysis are most at risk.
Check if you have MassHunter Quantitative Analysis Software version B.07.01 installed on Agilent Triple Quadrupole Mass Spectrometers (models K6460 and K6420). The software version is also used with older versions of the software (B.07 or below).
Discontinue using the 'Batch at a Glance' view in the Compound Table when inserting new samples to prevent data mismatches.
Agilent recalls this software version because it creates a mismatch between sample names and column headers when generating reports, which can cause reports to not display fully analyzed results or save changes.
The affected models are Agilent Triple Quadrupole Mass Spectrometers with model numbers K6460 and K6420.
The recall record does not mention a specific fix or update; users are advised to stop using the affected workflow until a fix is implemented.
We’ve drafted a message you can send Agilent to request your refund or repair — edit it as you like.
Subject: Recall Z-2359-2019 — Agilent Agilent Hello, I own a Agilent that is covered by recall Z-2359-2019 from Agilent. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
