Philips recalls X-ray software versions 4.1.x and 4.2.x for stationary systems with serial numbers starting 547772 to SN18000227. The software has stitching errors that may cause system interruptions during imaging.
Stitching run on SkyPlate detector interrupted intermittently; Stitching with SkyPlate aborts after first image; System software CD contains wrong baseline
Philips is recalling specific versions of its X-ray software (4.1.x and 4.2.x) for certain stationary X-ray systems. These software versions have issues with the SkyPlate detector that can cause imaging interruptions and system errors.
The software contains errors that cause intermittent stitching issues with the SkyPlate detector. This can lead to the system aborting after the first image and using incorrect baseline data, potentially causing imaging interruptions during procedures.
Users of Philips stationary X-ray systems with the listed serial numbers (547772/SN14000040 through SN18000227) are affected. Medical facilities using these systems may need to check their software versions.
Check your X-ray system's software version (4.1.x or 4.2.x) and serial numbers listed in the recall notice. The affected systems have specific serial numbers starting with 547772/SN14000040 through SN18000227.
Verify your X-ray system's software version is 4.1.x or 4.2.x.
Confirm your system's serial number is listed in the recall notice (547772/SN14000040 through SN18000227).
Software versions 4.1.x and 4.2.x for Philips stationary X-ray systems.
The software has stitching errors that can cause the SkyPlate detector to interrupt imaging and abort after the first image.
Check your software version and serial number against the list provided in the recall notice (547772/SN14000040 through SN18000227).
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-0239-2019 — Philips Philips Hello, I own a Philips that is covered by recall Z-0239-2019 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
