Medtronic recalls Guardian Connect app and transmitter for iPhone/iPad/iPod Touch with iOS 12, causing shorter battery life (4-5 days vs 7+ days).
Customers using the firm's continuous glucose monitoring system application on an iPhone, iPad or iPod Touch with ios software version 12, 12.1, or 12,2 are likely to experience a shortened transmitter battery life (approximately 4-5 days instead of the normal 7 days or more) after a full charge.
Medtronic is recalling its Guardian Connect app (CSS7200) and transmitter (GST4C) for iPhone, iPad, and iPod Touch devices running iOS 12. This update causes the transmitter battery to last 4-5 days instead of 7+ days after a full charge. The issue doesn't pose a safety risk but affects battery longevity.
The app and transmitter work together to monitor blood sugar levels. When running on specific iOS versions, the transmitter battery depletes faster than usual, lasting only 4-5 days instead of 7+ days after a full charge. This is a battery efficiency issue, not a safety hazard.
Users of Medtronic's Guardian Connect system on iPhone, iPad, or iPod Touch with iOS 12, 12.1, or 12.2 are affected. People with diabetes using this continuous glucose monitoring system are most impacted.
Check if your device is running iOS 12, 12.1, or 12.2. The Guardian Connect app (CSS7200) and transmitter (GST4C) are used with iPhone, iPad, or iPod Touch devices.
Ensure your device is running iOS 12, 12.1, or 12.2 to confirm eligibility.
No, the recall only affects battery life duration, not safety.
Check if your device runs iOS 12, 12.1, or 12.2 and uses the Guardian Connect app (CSS7200) with transmitter (GST4C).
The official recall does not provide a fix; users may need to update their iOS version or contact Medtronic for further assistance.
We’ve drafted a message you can send Medtronic to request your refund or repair — edit it as you like.
Subject: Recall Z-2106-2020 — Medtronic Medtronic Hello, I own a Medtronic that is covered by recall Z-2106-2020 from Medtronic. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
