GN Hearing recalls specific in-ear hearing aids with software bugs that may alter sound amplification, risking hearing damage. No injuries reported.
GN Hearing received reports from our manufacturing site in US regarding a software bug in our service & repair tool which affected the capture and restoration of user data in a limited number of repaired hearing aids. The software bug caused these repaired hearing aids to contain altered specifications for sound amplification, potentially putting users residual hearing at risk of experiencing unintended additional available gain to varying degrees i.a.18dB flat linear gain or potentially in worst case Full On Gain. However, no injuries have been reported.
GN Hearing is recalling certain in-ear hearing aids due to a software bug in repair tools that could alter sound amplification settings. This might cause unintended hearing gain, potentially affecting residual hearing. No injuries have been reported.
A software bug in the repair tools used by GN Hearing caused some repaired hearing aids to have altered sound amplification settings. This could lead to unintended additional sound gain, potentially affecting residual hearing in users.
Hearing aid users with the listed model numbers and serial numbers. People with hearing loss who rely on these devices are most at risk.
Check if your hearing aid has a model number from the list provided, or a serial number matching the specific numbers listed for each model.
Verify your model number and serial number against the list of affected devices provided in the recall notice.
GN Hearing received reports of a software bug in their service & repair tools that affected the capture and restoration of user data in a limited number of repaired hearing aids.
The software bug could cause unintended additional sound gain (up to 18dB flat linear gain or full on gain), potentially affecting residual hearing, but no injuries have been reported.
Check your model number and serial number against the detailed list of affected devices provided in the recall notice.
We’ve drafted a message you can send GN Hearing to request your refund or repair — edit it as you like.
Subject: Recall Z-0584-2020 — GN Hearing GN Hearing Hello, I own a GN Hearing that is covered by recall Z-0584-2020 from GN Hearing. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
