GN Hearing recalls specific BTE hearing aid models due to software bug causing altered sound amplification settings, potentially affecting residual hearing. No injuries reported.
GN Hearing received reports from our manufacturing site in US regarding a software bug in our service & repair tool which affected the capture and restoration of user data in a limited number of repaired hearing aids. The software bug caused these repaired hearing aids to contain altered specifications for sound amplification, potentially putting users residual hearing at risk of experiencing unintended additional available gain to varying degrees i.a.18dB flat linear gain or potentially in worst case Full On Gain. However, no injuries have been reported.
GN Hearing is recalling certain behind-the-ear hearing aids that had a software bug during repair. This bug may cause the hearing aids to amplify sound incorrectly, potentially affecting users' residual hearing. No injuries have been reported.
A software bug in the repair tool used by GN Hearing caused some repaired hearing aids to have altered sound amplification settings. This could result in unintended additional sound gain, ranging from 18dB flat linear gain to full on gain, which might affect users' residual hearing.
Users of the recalled hearing aids, particularly those who have had repairs done by GN Hearing's service centers. The risk is to residual hearing if the hearing aid is used after repair.
Check if your hearing aid has a model number listed in the recall (e.g., Q962-DRW, T561-DRW) or the specific serial numbers provided in the recall list. The recall covers hearing aids that were repaired using the affected service tool.
Review the model numbers and serial numbers listed in the recall notice to determine if your hearing aid is affected.
GN Hearing received reports of a software bug in their service & repair tool that affected the capture and restoration of user data in repaired hearing aids. This bug caused altered sound amplification settings, potentially affecting residual hearing.
No injuries have been reported as of the recall notice.
Check the model number and serial number against the list of affected models and serial numbers provided in the recall notice.
We’ve drafted a message you can send GN Hearing to request your refund or repair — edit it as you like.
Subject: Recall Z-0583-2020 — GN Hearing GN Hearing Hello, I own a GN Hearing that is covered by recall Z-0583-2020 from GN Hearing. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
