KaVo recalls certain Scan eXam X-ray imagers due to potential short circuits in the PSU that could cause heating, melting, and fire. Affected units have specific serial number ranges.
Slow degradation of plastic insulation used in the PSU DC plug of the DIGORA Optime, Scan eXam, Express, GXPS-500 systems may result in short circuiting which may cause heating and melting. The melting may generate smoke and eventually cause the PSU to fail.
KaVo is recalling certain Scan eX:am X-ray imagers because the power supply's plastic insulation may degrade over time, causing short circuits that could lead to overheating, melting, smoke, and power supply failure. This hazard affects units with specific serial numbers and requires immediate attention to prevent fire risks.
The plastic insulation in the power supply's DC plug can slowly degrade, leading to short circuits. This causes the power supply to overheat, melt, potentially generate smoke, and eventually fail, creating a fire hazard.
Medical facilities using KaVo Scan eXam X-ray imagers with serial numbers starting with 1143, 1221, 1224, or 1229 followed by six digits are most at risk. These units were sold between 2012 and 2014.
Check if your Scan eXam X-ray imager has a power supply (PSU) with a nine-digit serial number starting with 1143, 1221, 1224, or 1229 followed by six digits. These units were sold between 2012 and 2014.
Look for a nine-digit serial number on the PSU starting with 1143, 1221, 1224, or 1229 followed by six digits.
Reach out to KaVo directly to confirm if your unit is affected and get instructions for next steps.
The plastic insulation in the power supply's DC plug may degrade over time, causing short circuits that can lead to overheating, melting, smoke, and power supply failure.
Check if your Scan eXam X-ray imager's power supply has a nine-digit serial number starting with 1143, 1221, 1224, or 1229 followed by six digits. These units were sold between 2012 and 2014.
Contact KaVo directly to confirm if your unit is affected and get instructions for next steps.
We’ve drafted a message you can send KaVo to request your refund or repair — edit it as you like.
Subject: Recall Z-0841-2020 — KaVo KaVo Hello, I own a KaVo that is covered by recall Z-0841-2020 from KaVo. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
