Gendex GXPS-500 X-Ray Imagers with specific serial numbers may have plastic insulation degrading, causing short circuits, heating, and potential fire. Affected units must be checked and disposed of safely.
Slow degradation of plastic insulation used in the PSU DC plug of the DIGORA Optime, Scan eXam, Express, GXPS-500 systems may result in short circuiting which may cause heating and melting. The melting may generate smoke and eventually cause the PSU to fail.
Gendex GXPS-500 X-ray imagers with certain serial numbers may have plastic insulation that degrades over time, leading to short circuits, overheating, and possible fire. This recall affects medical imaging equipment used in healthcare settings.
The plastic insulation in the power supply plug can slowly degrade, causing short circuits. This may lead to overheating, melting, and smoke production, potentially causing the power supply to fail and creating a fire hazard.
Healthcare facilities and medical professionals using Gendex GXPS-500 X-ray imagers with the listed serial numbers are most at risk. These units are typically used in hospitals and clinics for medical imaging.
Check the serial number on the power supply unit. Affected units have nine-digit serial numbers starting with 1143, 1221, 1224, or 1229 followed by five digits.
Look for a nine-digit serial number on the power supply unit starting with 1143, 1221, 1224, or 1229 followed by five digits.
The plastic insulation in the power supply plug can degrade over time, causing short circuits, overheating, melting, and potentially fire.
Check the power supply unit's serial number. Affected units have nine-digit serial numbers starting with 1143, 1221, 1224, or 1229 followed by five digits.
The recall does not specify a remedy, so contact Gendex directly for guidance on safe disposal or repair options.
We’ve drafted a message you can send Gendex to request your refund or repair — edit it as you like.
Subject: Recall Z-0840-2020 — Gendex Gendex Hello, I own a Gendex that is covered by recall Z-0840-2020 from Gendex. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
