Siemens recalls Luminos dRF Max model 10762471 due to software bug that may assign one X-ray image to two patients, risking incorrect medical diagnosis.
A software bug may lead to one image to be assigned to two different patients, which could potentially affect medical diagnosis.
Siemens is recalling a specific model of their Luminos dRF Max medical imaging device because a software bug could cause one X-ray image to be linked to two different patients. This might lead to incorrect medical diagnoses if the image is used for patient treatment.
The software bug causes one X-ray image to be assigned to two different patients. This could lead to medical errors if the image is used for diagnosis or treatment decisions without proper identification of the patient.
Healthcare providers using the Luminos dRF Max model 10762471 with serial numbers listed in the recall notice are affected. Patients receiving imaging from this model may be at risk of incorrect diagnosis due to the software issue.
Check if your Luminos dRF Max device has the model number 10762471 and one of the listed serial numbers. The device is used for medical imaging like X-rays and scans.
Verify your Luminos dRF Max has model number 10762471 and one of the listed serial numbers.
The recall states a software bug may cause one image to be assigned to two patients, but the device itself is not unsafe for normal use. Affected units should be checked.
The recall does not specify a remedy, so you should check if your device is affected and contact Siemens if needed.
The recall does not mention any risk of serious injury; the hazard is limited to potential incorrect medical diagnosis.
We’ve drafted a message you can send Siemens to request your refund or repair — edit it as you like.
Subject: Recall Z-1337-2020 — Siemens Siemens Hello, I own a Siemens that is covered by recall Z-1337-2020 from Siemens. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
