Philips recalls TRx4851A 2.4 GHz IntelliVue Tele TRX models with serial numbers listed. The device may not properly analyze ECG signals when used with specific Philips Patient Information Center software versions, causing heart rate and arrhythmia alarms to fail.
The ECG signal from patients being monitored using a Philips TRx4841A and TRx4851A Telemetry Transceiver may not be properly analyzed when it is used with a Philips Patient Information Center iX Release C.02.xx or C.03.01. If this occurs, the Information Center will not display a heart rate or generate, display or annunciate any heart rate or arrhythmia alarms.
Philips is recalling certain TRx4851A 2.4 GHz IntelliVue Tele TRX monitors because they may not properly analyze heart rate signals when used with specific versions of the Philips Patient Information Center software. This could lead to missing critical heart rate or arrhythmia alarms.
The ECG signal from patients being monitored using the TRx4851A may not be properly analyzed when paired with specific Patient Information Center iX software versions. This can cause the system to fail to display heart rate or generate alarms for heart rate or arrhythmia conditions.
Healthcare providers using Philips TRx4851A monitors with Patient Information Center iX Release C.02.xx or C.03.01 software. Patients on these monitors are at risk if the device fails to display heart rate or generate alarms.
Check if your TRx4851A monitor has a serial number listed in the provided list (e.g., US00609707, US00609806, etc.). The recall includes specific service numbers and serial numbers as detailed in the official notice.
Verify if your TRx4851A monitor has a serial number from the list provided in the recall notice.
Reach out to Philips customer support for assistance with the recall and potential remedies.
The recall occurs because the TRx4851A monitor may not properly analyze ECG signals when used with specific versions of the Philips Patient Information Center iX software (C.02.xx or C.03.01), potentially causing heart rate or arrhythmia alarms to fail.
No, the recall does not require immediate discontinuation of use. However, you should check if your device is affected and contact Philips for guidance.
Contact Philips customer support to confirm your device's status and follow their instructions for potential remedies.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-1766-2020 — Philips Philips Hello, I own a Philips that is covered by recall Z-1766-2020 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
