Philips recalls TRx4841A IntelliVue Tele TRX monitors with model 862439 that may not display heart rate or arrhythmia alarms when used with Patient Information Center iX Release C.02.xx or C.03.01. This could lead to missed heart rate monitoring.
The ECG signal from patients being monitored using a Philips TRx4841A and TRx4851A Telemetry Transceiver may not be properly analyzed when it is used with a Philips Patient Information Center iX Release C.02.xx or C.03.01. If this occurs, the Information Center will not display a heart rate or generate, display or annunciate any heart rate or arrhythmia alarms.
Philips is recalling TRx4841A IntelliVue Tele TRX monitors with model number 862439 that may not properly display heart rate or generate arrhythmia alarms when used with certain Patient Information Center iX software versions. This could result in missed critical heart rate monitoring for patients.
When the TRx4841A monitor is used with specific versions of the Patient Information Center iX software (C.02.xx or C.03.01), it may fail to display heart rate readings or generate alarms for arrhythmias. This could lead to undetected heart issues in patients being monitored.
Healthcare providers using Philips TRx4841A monitors with model 862439 and Patient Information Center iX Release C.02.xx or C.03.01 software. Patients receiving monitoring from these systems are at risk of missing critical heart rate alerts.
Check if your monitor has model number 862439 and is used with Patient Information Center iX software versions C.02.xx or C.03.01. The recall includes specific serial numbers and system codes listed in the official notice.
Verify your Patient Information Center iX software version. If it's C.02.xx or C.03.01, contact Philips for a software update or replacement.
If your software is outdated, Philips will provide a software update to fix the issue. Follow instructions from Philips to install the update.
The TRx4841A monitor may not display heart rate or generate arrhythmia alarms when used with specific versions of the Patient Information Center iX software (C.02.xx or C.03.01). This could lead to missed critical heart rate monitoring.
No, but you should check your software version. If it's C.02.xx or C.03.01, contact Philips for a software update or replacement to fix the issue.
Check if your monitor has model number 862439 and is used with Patient Information Center iX software versions C.02.xx or C.03.01. The recall includes specific serial numbers and system codes listed in the official notice.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-1767-2020 — Philips Philips Hello, I own a Philips that is covered by recall Z-1767-2020 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
