Medtronic recalls iOS app CSS7200 for patients with diabetes that stops automatically uploading glucose data to CareLink Personal website after software update.
As a result of the release of new software version to CareLink Personal website, the IOS app for the Continuous Monitoring Glucose system stopped automatically uploading data to the website.
Medtronic is recalling its Guardian Connect app CSS7200 iOS version because it stopped automatically uploading glucose data after a software update. This affects patients using the app with compatible mobile devices. The issue means patients may not get timely glucose readings from their devices.
The software update caused the app to stop automatically sending glucose data to the CareLink Personal website. This means patients may not receive timely updates on their blood sugar levels through the app. The issue is specific to the iOS version and does not affect other platforms.
Patients using the Guardian Connect app CSS7200 iOS with compatible mobile devices are affected. Those who rely on automatic data uploads for glucose monitoring are most at risk.
The product is the Guardian Connect app CSS7200 iOS. It was sold to patients with compatible mobile devices for diabetes monitoring. The product number is CSS7200 with UDI (GTIN.UPN) 00763000255404.
Ensure the app is updated to the latest version available through the App Store.
The software update caused the app to stop automatically uploading glucose data to the CareLink Personal website.
No, this recall is specific to the Guardian Connect app CSS7200 iOS version.
You have the recalled product if you own the Guardian Connect app CSS7200 iOS with a product number CSS7200 and UDI (GTIN.UPN) 00763000255404.
We’ve drafted a message you can send Medtronic to request your refund or repair — edit it as you like.
Subject: Recall Z-2980-2020 — Medtronic Medtronic Hello, I own a Medtronic that is covered by recall Z-2980-2020 from Medtronic. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
