Use cautionMedical device recall · FDA · Published December 24, 2020
Philips Incisive CT Software Upgrade Recall: Table Movement Risk During Scans
Philips recalls specific Incisive CT software versions due to risk of patient table moving during scans, potentially causing collisions with operators.
Patient tabletop moved out to the home position during scan initialization, may cause operator/bystander staying by the rear of the table to collide with the moved tabletop and be injured
Take action
Contact the company
📍Recalling firmPhilips North America222 Jacobs St · Cambridge, MA 02141-2296
“Philips Incisive CT Software Upgrade Recall: Table Movement Risk During Scans.” GovInfoNow, updated August 19, 2026. https://govinfonow.com/recall/63595-philips-incisive-ct-software-upgrade-recall-table-movement-risk-during. Based on FDA recall #Z-1507-2024 (https://api.fda.gov/device/enforcement.json?search=recall_number:%22Z-1507-2024%22&limit=1).
The FDA announced on Dec. 24, 2020, that Philips North America is recalling the PHILIPS Incisive Computed tomography X-ray system due to a software upgrade hazard. The recall affects 428 units nationwide and internationally because the patient tabletop may move unexpectedly during scan initialization.
How to tell if you have it
Brand: Philips
Product: PHILIPS Incisive Computed tomography X-ray system Incisive CT Software Upgrade from V4.5.1.41921 to V4.5.1.41989
Model Number: 728143
UPC: 00884838085015
Units affected: 428
The hazard
The patient tabletop may move out to the home position during scan initialization, which may cause an operator or bystander staying by the rear of the table to collide with the moved tabletop and be injured.
Context
GovInfoNow's records show Philips North America has issued 30 other recalls since July 15, 2021. Other recent recalls include a SmartPath to MR 7700 recall on Aug. 28, 2026, and a Patient Information Center iX Software freeze recall on July 31, 2026. Similar product recalls for Philips Incisive CT systems occurred on June 26, 2026, and Dec. 3, 2025.
How to tell if you have this one
Check for the model number 728143 on the system. The affected software versions range from V4.5.1.41921 to V4.5.1.41989. Serial numbers listed in the recall include many 500000-series numbers.
Brand
Philips
Product
PHILIPS Incisive Computed tomography X-ray system Incisive CT Software Upgrade from V4.5.1.41921 to
Category
Medical device
Based on the official FDA remedy
What to do — step by step
Check Software Version
Verify your software version by checking the system settings or documentation. The affected versions are from V4.5.1.41921 to V4.5.1.41989.
Update Software
Install the corrected software version V4.5.1.41989 to fix the issue. This update is available through Philips support channels.
Where it went and when
Where it was distributed
Distributed nationwide, and outside the U.S.
Nationwide
Not listed
FDA distribution: “Nationwide including Puerto Rico Foreign: Albania Argentina Australia Austria Bangladesh Bolivia Brazil Bulgaria China Czech Republic Denmark Ecuador Egypt France Germany Greece Hungary India Indonesia Iraq Italy Japan Jordan Kazakhstan…” States read from FDA’s own wording; “not listed” means the notice does not name it.
Distributed nationwide, and outside the U.S.
Recall timeline
FDA published this recall 3.3 years after the firm started it.
1Firm started the recall
2FDA classified it Class II
3Published in FDA’s Enforcement Report
Dates from the agency record only; steps without a date are left out.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Official source: FDA Recall #Z-1507-2024 (December 24, 2020) — FDA publishes no per-recall page; this is the official machine-readable enforcement record. Search FDA recalls for Z-1507-2024 to see it in context.
Plain-language summary written by qwen3:4b on August 19, 2026, from the official record above. Not reviewed by a person — if it conflicts with the FDA notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official FDA recall data; we don’t issue, amend or administer recalls.