Philips recalls specific Incisive CT software versions due to risk of patient table moving during scans, potentially causing collisions with operators.
Patient tabletop moved out to the home position during scan initialization, may cause operator/bystander staying by the rear of the table to collide with the moved tabletop and be injured
Philips is recalling certain versions of its Incisive CT software upgrades. The software may cause the patient table to move unexpectedly during scans, which could injure anyone near the table's rear end.
During scan initialization, the patient table may move to the home position without warning. If someone is standing near the rear of the table, they could collide with the moving table and be injured.
Healthcare professionals using the Philips Incisive CT system with the affected software versions are at risk. Operators and bystanders near the table's rear during scans could be injured.
Check for the model number 728143 on the system. The affected software versions range from V4.5.1.41921 to V4.5.1.41989. Serial numbers listed in the recall include many 500000-series numbers.
Verify your software version by checking the system settings or documentation. The affected versions are from V4.5.1.41921 to V4.5.1.41989.
Install the corrected software version V4.5.1.41989 to fix the issue. This update is available through Philips support channels.
The recall applies to software versions from V4.5.1.41921 to V4.5.1.41989. Check your current version to see if it's affected.
Philips provides a software update to V4.5.1.41989. Contact Philips support or follow the instructions in your system documentation to install the update.
If you haven't updated the software, you should install the corrected version V4.5.1.41989 to prevent the table from moving unexpectedly during scans.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-1507-2024 — Philips Philips Hello, I own a Philips that is covered by recall Z-1507-2024 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
