Philips recalls certain Brilliance iCT CT scanners due to risk of monitor bracket detachment, which could cause serious injury to patients, operators, or bystanders if the monitor falls while attached to cables.
Significant wear of the Monitor Bracket Assembly shaft goes unrecognized could potentially lead to the Monitor Bracket Assembly detaching from the Suspension Arm and result in potential hazard for the monitor to fall while remaining attached to the cables resulting in patient, operator, bystander, or service person to serious injury.
Philips is recalling specific models of their Brilliance iCT CT scanners because the monitor bracket assembly can wear down and detach from the suspension arm. If the monitor falls while still connected to cables, it could cause serious injury to anyone nearby.
The monitor bracket assembly can develop significant wear over time, leading to detachment from the suspension arm. If the monitor detaches while still connected to cables, it could fall and cause serious injury to patients, operators, or bystanders.
Healthcare facilities using the recalled Philips Brilliance iCT CT scanners are most at risk, particularly those with the specific model numbers listed in the recall notice.
Check for the model numbers listed in the recall notice: 728306 and 728311. These are specific to the Brilliance iCT CT scanners.
Identify if your monitor is part of the recalled models (728306 or 728311) listed in the recall notice.
Reach out to Philips customer support for further assistance or to confirm if your specific model is affected.
The monitor bracket assembly can wear down and detach from the suspension arm, potentially causing the monitor to fall while still connected to cables and resulting in serious injury.
Check if your monitor model is listed as 728306 or 728311 in the recall notice.
Contact Philips customer support to confirm if your specific model is affected and to get further instructions.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-1990-2021 — Philips Philips Hello, I own a Philips that is covered by recall Z-1990-2021 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
