Philips recalls certain Ingenuity Core and Ingenuity Core 128 CT scanners' ceiling mounts due to potential bracket detachment causing monitor falls and serious injury to patients, operators, or bystanders.
Significant wear of the Monitor Bracket Assembly shaft goes unrecognized could potentially lead to the Monitor Bracket Assembly detaching from the Suspension Arm and result in potential hazard for the monitor to fall while remaining attached to the cables resulting in patient, operator, bystander, or service person to serious injury.
Philips is recalling specific models of their Ingenuity Core and Ingenuity Core 128 CT scanners' ceiling mounts. The bracket assembly can wear without being noticed, potentially causing the monitor to detach and fall while still connected to cables, which could seriously injure patients, operators, or bystanders.
The monitor bracket assembly can experience significant wear without being detected. This wear may cause the bracket to detach from the suspension arm, leading to the monitor falling while still connected to cables. If the monitor falls, it could cause serious injury to patients, operators, bystanders, or service personnel.
Healthcare facilities using Philips Ingenuity Core or Ingenuity Core 128 CT scanners with the recalled ceiling mount models are at risk. Patients, medical staff, and anyone near the equipment during operation could be seriously injured if the monitor falls.
Check if your CT scanner is an Ingenuity Core, Ingenuity Core 128, or Ingenuity CT model with the specific serial numbers listed in the recall (e.g., 728321, 728323, 728326, 728327). The recall includes detailed serial numbers and model identifiers.
Immediately stop using the affected ceiling mount models as they could detach and cause serious injury.
The recall affects Philips Ingenuity Core, Ingenuity Core 128, and Ingenuity CT scanners with specific serial numbers listed in the record (e.g., 728321, 728323, 728326, 728327).
Check the serial numbers on your CT scanner's ceiling mount. The recall includes specific serial numbers like 728321, 728323, 728326, and 728327, which are listed in the record.
Immediately stop using the affected ceiling mount models and contact Philips for further instructions.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-1984-2021 — Philips Philips Hello, I own a Philips that is covered by recall Z-1984-2021 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
