Siemens recalls Artis zee floor, ceiling, and MP models with software version VD12 due to potential startup failures that could delay clinical treatment. Affected units have specific serial numbers listed in the recall notice.
Due to a software error, the IAS (Image Acquisition System) may sporadically fail during startup/ restart, and result in delay of clinical treatment
Siemens is recalling Artis zee floor, ceiling, and MP models with software version VD12 because a software error may cause the imaging system to fail during startup or restart, potentially delaying critical clinical treatments. This recall affects specific serial numbers listed in the notice.
The software error can cause the Image Acquisition System (IAS) to sporadically fail when starting up or restarting. This failure may delay clinical treatment, which is critical for time-sensitive procedures like imaging diagnostics.
Healthcare facilities using Siemens Artis models with software version VD12 are most at risk. Patients receiving imaging procedures may experience delays in treatment due to the system failure.
Check if your Siemens Artis model has software version VD12. Affected units include Artis zee floor (serial 10094135), Artis zee ceiling (serial 10094137), Artis zee MP (serial 10094139), and other models with specific serial numbers listed in the recall notice.
Verify your Artis model's software version; affected units have version VD12.
Reach out to Siemens Medical Solutions USA, Inc. for guidance on next steps.
A software error in version VD12 may cause the Image Acquisition System (IAS) to fail sporadically during startup or restart, potentially delaying clinical treatment.
Artis zee floor (serial 10094135), Artis zee ceiling (serial 10094137), Artis zee MP (serial 10094139), and other models with specific serial numbers listed in the recall notice.
No. The recall requires checking the software version and contacting Siemens for guidance, as the hazard does not cause immediate danger but may delay treatment.
We’ve drafted a message you can send Siemens to request your refund or repair — edit it as you like.
Subject: Recall Z-2404-2021 — Siemens Siemens Hello, I own a Siemens that is covered by recall Z-2404-2021 from Siemens. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
