Philips recalls Ingenia 3.0T CX-a MRI systems with certain serial numbers due to risk of delayed patient evacuation during manual mode use. Affected units may require immediate attention to prevent treatment delays.
When using manual mode, the tabletop may not completely move in or out and result in potential delay in patient evacuation from the bore, which could result in a delay of treatment
Philips is recalling Ingenia 3.0T CX-a MRI systems with specific serial numbers because the tabletop may not move completely in or out during manual mode, potentially delaying patient evacuation and treatment. This could lead to treatment delays for patients in the machine.
When the MRI system is operated in manual mode, the tabletop may not move fully in or out of the patient bore. This can delay patient evacuation if needed, potentially causing treatment delays for patients who require immediate medical attention.
Medical facilities using the Ingenia 3.0T CX-a MRI systems with the listed serial numbers are most at risk. Patients undergoing scans during manual mode operation could experience treatment delays.
Check your MRI system's serial number against the list of affected units provided in the recall notice. The affected models include specific serial numbers starting with 781271, 78121, 78150, etc.
Verify your MRI system's serial number against the list of affected units provided in the recall notice.
The tabletop may not move completely in or out during manual mode, potentially delaying patient evacuation and treatment.
Check your serial number against the list of affected units provided in the recall notice.
The recall notice does not specify a fix or remedy for this issue.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-2420-2021 — Philips Philips Hello, I own a Philips that is covered by recall Z-2420-2021 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
