Philips recalls SmartPath to dStream MRI systems for XR and 3.0T-a models due to risk of delayed patient evacuation during manual mode use. Affected units may require correction to prevent treatment delays.
When using manual mode, the tabletop may not completely move in or out and result in potential delay in patient evacuation from the bore, which could result in a delay of treatment
Philips is recalling SmartPath to dStream MRI systems for XR and 3.0T-a models because the tabletop might not move fully in manual mode, potentially delaying patient evacuation and treatment. This could cause treatment delays if the system isn't adjusted properly.
When the tabletop is moved manually, it may not fully extend or retract, which can delay patient evacuation from the MRI bore. This delay might cause treatment to be postponed if the patient needs immediate assistance.
Healthcare facilities using Philips SmartPath to dStream MRI systems for XR and 3.0T-a models are most at risk. Patients undergoing procedures in these systems may experience treatment delays if the tabletop doesn't move correctly.
Check for the model number 781270 on the system or the unique device identifier (UDI) listed in the recall notice. The systems were sold with specific serial numbers starting with 17536, 17508, 17212, etc.
Identify the model number on your system, which should be 781270 for affected units.
Confirm your system's serial numbers match those listed in the recall notice (e.g., starting with 17536, 17508, 17212).
The tabletop may not move fully in manual mode, potentially delaying patient evacuation and causing treatment delays.
Check your system's model number and serial numbers against the list provided in the recall notice to determine if it's affected.
The recall notice does not specify a remedy, so affected users should contact Philips directly for further instructions.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-2421-2021 — Philips Philips Hello, I own a Philips that is covered by recall Z-2421-2021 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
