Siemens recalls Artis Q.zen floor X-ray machines with specific serial numbers due to risk of overheating and system shutdown if coolant level drops below a certain threshold.
If the coolant level in the cooling circuit drops below a certain level, this may result in a situation in which the X-ray tube is no longer sufficiently cooled and the system will display the message "TUBE HOT, have a break". Several minutes later the system will block X-ray to prevent further damage and display the message "NO XRAY: TUBE TOO HOT".
Siemens is recalling Artis Q.zen floor X-ray machines with specific serial numbers because low coolant levels can cause the X-ray tube to overheat, leading to system shutdowns. This could prevent necessary medical imaging if not addressed.
If the coolant level drops below a certain level, the X-ray tube overheats and the system displays a warning message. After several minutes, the system shuts down to prevent damage, potentially interrupting medical imaging procedures.
Medical facilities using the Artis Q.zen floor X-ray machine with the listed serial numbers are most at risk. Patients and staff could be affected if the machine fails during imaging procedures.
Check the serial numbers listed in the recall notice. The Artis Q.zen floor X-ray machine with model number 10848353 and specific serial numbers (including those added as of October 4, 2023) are affected.
Ensure the coolant level is above the minimum threshold to prevent overheating.
The system displays a message saying 'TUBE HOT, have a break' and then blocks X-ray to prevent further damage, showing 'NO XRAY: TUBE TOO HOT'.
Check the serial numbers listed in the recall notice, which include specific numbers like 105120 and those added as of October 4, 2023.
The recall notice does not specify a fix or remedy, only the need to monitor coolant levels.
We’ve drafted a message you can send Siemens to request your refund or repair — edit it as you like.
Subject: Recall Z-0978-2022 — Siemens Siemens Hello, I own a Siemens that is covered by recall Z-0978-2022 from Siemens. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
