Sony recalls VAIO laptop models VPCF11 and VPCCW2 series due to overheating risk. Update BIOS firmware via Sony support to prevent burns.
The computers can overheat, posing a burn hazard to the consumer.
Sony is recalling VAIO laptop computers that can overheat and cause burns. Users must update the BIOS firmware to prevent overheating.
The laptops can overheat due to a firmware issue, which may cause burns to the user. The overheating occurs when the computer's internal temperature rises beyond safe levels.
Owners of Sony VAIO laptops with model numbers in the VPCF11 or VPCCW2 series are affected. Users who have not updated the BIOS firmware are at risk of burns.
Check for the model numbers on the bottom of the laptop. The recalled models include VPCF11 Series and VPCCW2 Series with specific suffixes like FX/B or FX/H.
Go to http://esupport.sony.com/US/f1cw2update to update the BIOS firmware, which prevents overheating.
A prompt will appear when you log on to the computer after the update.
Consumers should immediately go to http://esupport.sony.com/US/f1cw2update for instructions on how to update the computer's BIOS firmware. Consumers can also call Sony or visit Sony Style retail stores nationwide for help with installing the update. This firmware will prevent the computer from overheating. The firmware update will also be available through the VAIO Update software program installed on the recalled computers. A prompt will appear when users log on.
The recalled models are VPCF11 Series and VPCCW2 Series with specific suffixes like FX/B or FX/H.
Visit http://esupport.sony.com/US/f1cw2update for instructions on updating the BIOS firmware.
The hazard is a burn risk from overheating, but the update prevents this issue.
We’ve drafted a message you can send Sony to request your refund or repair — edit it as you like.
Subject: Recall 278 — Sony Notebook computers Hello, I own a Notebook computers that is covered by recall 278 from Sony. The official recall notice states: Consumers should immediately go to http://esupport.sony.com/US/f1cw2update for instructions on how to update the computer's BIOS firmware. Consumers can also call Sony or visit Sony Style retail stores nationwide for help with installing the update. This firmware will prevent the computer from overheating. The firmware update will also be available through the VAIO Update software program installed on the recalled computers. A prompt will appear when users log on. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
