Sony recalls VAIO Flip PCs with lithium-ion batteries that can overheat, causing fire and burn hazards. Affected models include SVF11N13CXS sold in silver, black, and pink. Consumers must stop using and contact Sony for free repair or refund.
The computers' lithium-ion batteries can overheat, posing fire and burn hazards.
Sony is recalling VAIO Flip laptops with model number SVF11N1:13CXS due to lithium-ion batteries that can overheat, potentially causing fire or burns. This affects laptops sold in silver, black, and pink. Consumers must stop using the device immediately and contact Sony for a free repair or refund.
The lithium-ion batteries in these laptops can overheat, leading to fire or burns. This risk occurs when the battery is used normally without proper management, such as during extended charging or high-temperature environments.
Owners of Sony VAIO Flip laptops with model number SVF11N13CXS sold in silver, black, or pink are affected. Users with folding touch screens and Panasonic lithium-ion batteries are most at risk.
Check for the model number SVF11N13CXS on a black label under the screen. The laptop should have a folding touch screen and be sold in silver, black, or pink colors.
Immediately stop using the laptop and unplug it to prevent fire or burns.
Reach out to Sony for instructions on arranging a free inspection and repair or refund.
Consumers should immediately stop using the recalled personal computers, shut it down and unplug it; and contact Sony for instructions on how to arrange for an inspection free of charge to the consumer and a free repair or full refund of the computer's purchase price.
The affected model is SVF11N13CXS.
Look for the model number SVF11N13CXS on a black label under the screen. The laptop should be sold in silver, black, or pink.
Stop using it immediately, unplug it, and contact Sony for a free repair or refund.
We’ve drafted a message you can send Sony to request your refund or repair — edit it as you like.
Subject: Recall 1718 — Sony Personal computers Hello, I own a Personal computers that is covered by recall 1718 from Sony. The official recall notice states: Consumers should immediately stop using the recalled personal computers, shut it down and unplug it; and contact Sony for instructions on how to arrange for an inspection free of charge to the consumer and a free repair or full refund of the computer's purchase price. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
