Siemens recalls programmable diagnostic computers with software version VD12A due to potential procedure delays from software errors. Owners should check model numbers and contact Siemens for updates.
The firm will be performing a software update to address a software error which affects the listed products. This correction addresses four potential software issues: 1) "PASSWORD STORE CORRUPTED" error message during system boot; 2) Subsystem crash during examination; 3) Dialog Monitor Computer (DMC) application crash while loading a study; and 4) Software crash due to system internal timeout. Issue 1 may lead to a delay or interruption of procedure. Issues 2, 3, and 4 may result in delay in starting or continuing the examination, and may also prevent the operator from starting or continuing a study;
Siemens is recalling programmable diagnostic computers with software version VD12A because software errors could cause delays or interruptions in medical procedures. This affects devices used in imaging and diagnostic settings.
Software errors in version VD12A can cause delays during system boot, crashes during examinations, and crashes when loading studies. These issues may interrupt medical procedures but do not cause physical harm.
Medical facilities using Siemens programmable diagnostic computers with software version VD12A are affected. Operators and patients using these devices may experience delays in imaging procedures.
Check for model numbers on the device: Sensis Vibe Hemo, Sensis Vibe Combo, or Sensis Vibe Combo with software version VD12A. The recall applies to all units with this specific software version.
Verify the software version on your device; affected units have version VD12A.
Reach out to Siemens for software updates to resolve the issues.
Software version VD12A.
Check for model numbers: Sensis Vibe Hemo, Sensis Vibe Combo, or Sensis Vibe Combo with software version VD12A.
Contact Siemens for a software update to address the errors.
We’ve drafted a message you can send Siemens to request your refund or repair — edit it as you like.
Subject: Recall Z-0775-2023 — Siemens Siemens Hello, I own a Siemens that is covered by recall Z-0775-2023 from Siemens. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
