Carestream Health recalls DRX-Compass/DR-FIT X-ray systems with specific firmware versions due to potential unintended movement of the overhead tube crane during use, which could cause injury.
After pressing and releasing the Z-Axis Motorized buttons on the Tube Head Display, the Overhead Tube Crane (OTC) could potentially continue the movement unexpectedly to a certain distance which could potentially result in a injury
Carestream Health is recalling DRX-Compass and DR-FIT X-ray systems with firmware versions 2.3.2.0 or 2.3.2.4. The issue could cause the overhead tube crane to move unexpectedly after pressing and releasing certain buttons, potentially leading to injury.
Pressing and releasing the Z-Axis Motorized buttons on the Tube Head Display may cause the Overhead Tube Crane (OTC) to move unexpectedly. This unintended movement could result in injury to individuals near the X-ray equipment during medical procedures.
Healthcare facilities using the affected X-ray systems with the specified firmware versions are at risk. Medical staff and patients using these systems could be impacted if the unintended movement occurs.
Check for the specific firmware versions 2.3.2.0 or 2.3.2.4 on the DRX-Compass/DR-FIT X-ray systems. The affected units have unique serial numbers listed in the recall notice, including both US and OUS serial numbers.
Review the firmware version on your DRX-Compass or DR-FIT X-ray system to see if it is 2.3.2.0 or 2.3.2.4.
Reach out to Carestream Health directly to confirm if your system is affected and to get instructions for next steps.
Pressing and releasing the Z-Axis Motorized buttons on the Tube Head Display could cause the Overhead Tube Crane (OTC) to move unexpectedly, potentially leading to injury.
Check for firmware versions 2.3.2.0 or 2.3.2.4, and verify your serial number against the list of affected units provided in the recall notice.
Contact Carestream Health to determine if your system is affected and to receive instructions for next steps.
We’ve drafted a message you can send Carestream Health to request your refund or repair — edit it as you like.
Subject: Recall Z-1206-2023 — Carestream Health Carestream Health Hello, I own a Carestream Health that is covered by recall Z-1206-2023 from Carestream Health. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
