Philips recalls Azurion system models with specific software versions due to potential X-ray interruption when disk space is full. Affected units may experience sudden procedure halts during medical imaging.
Potential Loss of X-ray-When the full disk capacity is reached, X-Ray functionality will cease to be available there will be a sudden interruption of the procedure
Philips is recalling certain Azurion medical imaging systems with specific software versions. These systems may stop X-ray functionality suddenly if the internal storage fills up, which could interrupt critical medical procedures.
When the system's internal storage reaches full capacity, the X-ray function temporarily stops, causing sudden interruptions during medical procedures. This could lead to incomplete imaging or delays in critical patient care.
Medical facilities using Philips Azurion systems with software versions R2.2.O, R2.2.1, R2.2.3, R2.2.5, or R2.2.6 are most at risk. Patients undergoing imaging procedures with these systems could face interrupted scans.
Check if your Philips Azurion system has software versions R2.2.O, R2.2.1, R2.2.3, R2.2.5, or R2.2.6. Affected models include Azurion 3M12, 3M15, SM12, SM20, 7B12/12, 7820/15, and 7M12/20 with specific serial numbers listed in the recall notice.
Verify your system's software version by accessing the device settings or checking the label on the system.
Contact Philips to obtain the latest software update to prevent X-ray interruptions.
Software versions R2.2.O, R2.2.1, R2.2.3, R2.2.5, and R2.2.6 are affected.
Affected models include Azurion 3M12, 3M15, SM12, SM20, 7B12/12, 7820/15, and 7M12/20 with specific serial numbers listed in the recall notice.
When the system's internal storage fills up, X-ray functionality stops suddenly, potentially interrupting imaging procedures and delaying critical patient care.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-1647-2023 — Philips Philips Hello, I own a Philips that is covered by recall Z-1647-2023 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
