Somfy Systems recalls Sunea CMO RTS awning motors (models 525A2, 535A2, 550R2) due to risk of electrical shock from severed power cables. Consumers must stop using and unplug immediately.
The awning motor's power cable can be severed while the awning is opened or closed manually, posing a risk of electrical shock to the user.
Somfy Systems is recalling specific motorized awnings with Sunea CMO RTS motors (models 525A2, 535A2, 550R2) because the power cable can sever while opening or closing the awning, causing electrical shock. This is serious enough to require immediate action to prevent injury.
The awning motor's power cable can break when the awning is opened or closed by hand. This creates a risk of electrical shock to the user, which could cause injury or death.
Owners of motorized awnings with Sunea CMO RTS motors (models 525A2, 535A2, 550R2) are affected. People using these awnings manually are at highest risk of electrical shock.
Look for motor heads that are silver and black with 'Somfy' printed on them. The model numbers 525A2, 535A2, and 550R2 are printed on the motor tube label. Motor heads that are entirely black are not included in this recall.
Immediately stop using the recalled awning motor and unplug it or pull the circuit breaker to prevent electrical shock.
Reach out to Somfy Systems to get free installation of a replacement awning motor.
Consumers should immediately stop using recalled awning motors and the awning's manual crank and unplug and/or pull the circuit breaker to protect against anyone using the awning. Contact Somfy Systems to receive free installation of a replacement awning motor.
The Sunea CMO RTS models 525A2, 535A2, and 550R2 are recalled.
Check for motor heads that are silver and black with 'Somfy' printed on them. Model numbers 525A2, 535A2, and 550R2 are printed on the motor tube label.
No. Motor heads that are entirely black in color are not included in this recall.
We’ve drafted a message you can send Somfy Systems to request your refund or repair — edit it as you like.
Subject: Recall 511 — Somfy Systems Motorized Awnings Hello, I own a Motorized Awnings that is covered by recall 511 from Somfy Systems. The official recall notice states: Consumers should immediately stop using recalled awning motors and the awning's manual crank and unplug and/or pull the circuit breaker to protect against anyone using the awning. Contact Somfy Systems to receive free installation of a replacement awning motor. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
