Segway recalls off-board chargers made between Nov 2012 and Nov 2014 due to a shock hazard from a wire that can detach and touch the charger's side. Affected units have specific serial numbers and part numbers.
A wire inside the charger can detach and touch the side of the charger, posing a shock hazard.
Segway is recalling off-board chargers made from November 2012 to November 2014 because a wire inside can detach and touch the charger's side, creating a shock hazard. This could cause electric shock if the charger is plugged in while the user is near it.
A wire inside the charger can detach and touch the side of the charger, creating a shock hazard. This could cause electric shock if the charger is plugged in while someone is near it, especially if the user touches the charger or nearby metal surfaces.
Owners of Segway Personal Transporter off-board chargers purchased between November 2012 and November 2014 are affected. Users who plug in the charger while near it are at higher risk of electric shock.
The chargers are black, box-shaped, 8 inches wide by 13.75 inches deep by 4 inches high. Look for the Segway brand name above the two wires connecting to the battery. The serial number and part number (23288-00001) are on a silver data plate at the bottom.
Immediately unplug the charger from the power source and stop using it to avoid electric shock.
Reach out to Segway or the dealer where you purchased the charger to get a free replacement power cord with a ground fault circuit interrupter (GFCI).
Consumers should immediately stop using the recalled chargers, unplug and contact Segway or the Segway dealer from whom it was purchased to receive a free replacement power cord equipped with a ground fault circuit interrupter (GFCI). Segway is contacting consumers directly.
Segway PT Off-Board Chargers made between November 2012 and November 2014 with part number 23288-00001.
Check for the serial numbers listed: 13240C000265, 13240C000266, 13240C000268, 13240C000269, 13240C000272, 14205C000275, 14205C000278, 14205C000280, 14205C000295, 14205C000296, 14205C000297, 14205C000298, 14205C000302, 14209C000313, 14209C000314, 14209C000321, and 14209C000324.
You do not need to take any other action beyond stopping use and contacting Segway for a free replacement power cord with GFCI.
We’ve drafted a message you can send Segway to request your refund or repair — edit it as you like.
Subject: Recall 6515 — Segway Off-Board Charger for Segway Personal Transporter (PT) Hello, I own a Off-Board Charger for Segway Personal Transporter (PT) that is covered by recall 6515 from Segway. The official recall notice states: Consumers should immediately stop using the recalled chargers, unplug and contact Segway or the Segway dealer from whom it was purchased to receive a free replacement power cord equipped with a ground fault circuit interrupter (GFCI). Segway is contacting consumers directly. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official CPSC recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
