Philips recalls 3D9-3v transducers for EPIQ Elite and other ultrasound systems due to risk of tissue damage and electric shock from parts separating.
Transducer, an ultrasound system accessory, consists of two parts that are bonded together that may come apart due to chassis bonding issue, which may pose risk to users and patients of tissue damage, and electric shock if the built-in safety measures to prevent electric were to also fail.
Philips is recalling 3D9-3v transducers used with certain ultrasound systems because the two parts that bond together may separate, potentially causing tissue damage or electric shock. This affects users and patients during medical procedures.
The transducer has two bonded parts that can separate due to a chassis bonding issue. If the parts separate, it may cause tissue damage to users or patients and electric shock if the built-in safety measures fail.
Medical professionals and patients using Philips ultrasound systems with the recalled transducers are at risk. The hazard occurs during medical procedures when the transducer parts separate.
Check if your transducer has the model number 3D9-3v and is used with Philips ultrasound systems like EPIQ Elite, Affiniti 30/50/70, ClearVue 850, HD15, iU22, or Compact 5000. The serial numbers listed in the recall are also unique identifiers for affected units.
Identify if your transducer is a 3D9-3v model used with Philips ultrasound systems such as EPIQ Elite, Affiniti 30/50/70, ClearVue 850, HD15, iU22, or Compact 5000.
Reach out to Philips customer support for assistance with the recall and to confirm if your transducer is affected.
The transducer has two bonded parts that may separate due to a chassis bonding issue, which could cause tissue damage or electric shock during medical procedures.
Check if your transducer is a 3D9-3v model used with Philips ultrasound systems like EPIQ Elite, Affiniti 30/50/70, ClearVue 850, HD15, iU22, or Compact 5000. The serial numbers listed in the recall are also unique identifiers for affected units.
Contact Philips customer support to confirm if your transducer is affected and to get instructions for next steps.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-2517-2023 — Philips Philips Hello, I own a Philips that is covered by recall Z-2517-2023 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
