Turncare recalls Guardian System 2 Controller software version 2.5.4-69 (fix) due to battery alerts not displaying properly when device is not running therapy. Affected units have specific model numbers listed in the recall.
A software update corrected an issue where "low" and "terminal" battery alerts did not display on the screen to the user in specific circumstances when the device was not running patient therapy.
Turncare is recalling the Guardian System 2 Controller software version 2.5.4-69 (fix) because battery alerts like 'low' and 'terminal' don't display when the device isn't actively running patient therapy. This could mean users don't know when their device needs attention, but it doesn't cause immediate injury.
When the device is not actively running patient therapy, the software fails to show battery alerts like 'low' or 'terminal' on the screen. This means users might not know when the battery is critically low and needs charging or replacement, potentially leading to unexpected device shutdowns.
Users of the Guardian System 2 Controller with model numbers listed in the recall (GS-2.5-C) and software version 2.5.4-69. Patients using this device for therapy are most at risk if they don't see battery alerts.
Check if your Guardian System 2 Controller has model number GS-2.5-C and software version 2.5.4-69 (fix). The recall lists specific serial numbers and model numbers in the document.
Install the software update version 2.5.4-69 (fix) to correct the battery alert display issue.
No, the recall does not require stopping use. The issue is a software display problem that doesn't cause immediate injury.
Check if your Guardian System 2 Controller has model number GS-2.5-C and software version 2.5.4-69 (fix). The recall lists specific serial numbers and model numbers in the document.
The recall states this issue doesn't cause injury. It only means battery alerts might not display when the device is not running therapy, which could lead to unexpected shutdowns but not immediate harm.
We’ve drafted a message you can send Turncare to request your refund or repair — edit it as you like.
Subject: Recall Z-1968-2025 — Turncare Turncare Hello, I own a Turncare that is covered by recall Z-1968-2025 from Turncare. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
