Philips recalls Patient Information Center iX devices with software version 4.x due to potential blank screen causing delayed patient monitoring. Affected units may require manual reboot.
Patient Information Center (PIC iX) Release 4.x Surveillance Crash Caused by Intel Graphics Driver Error-with a blank screen and subsequently require a manual reboot of the hardware to restart and continue central patient monitoring. Potential for a delay in the detection of a change or deterioration in the condition of one or more patients
Philips is recalling Patient Information Center iX devices with software version 4.x because they can show a blank screen, which might delay detecting patient health changes. This could risk patient safety if not fixed.
The software error causes the device to display a blank screen, requiring manual reboot to resume patient monitoring. This delay might miss critical health changes in patients, especially those needing continuous monitoring.
Healthcare providers using Philips Patient Information Center iX devices with software version 4.x are most at risk. Patients in critical care settings could be affected if monitoring is delayed.
Check for Patient Information Center iX devices with software version 4.x. Product numbers include 866389, 866390, 867093, or 867154. The software version is listed as 4.x in the device's settings.
Look for the software version number in the device settings to confirm it is 4.x.
Reach out to Philips for guidance on fixing the software issue or updating to a safe version.
The software version 4.x has a bug that causes the device to show a blank screen, which may delay detecting patient health changes.
Check the software version number in your device settings; affected units have version 4.x with product numbers 866389, 866390, 867093, or 867154.
Contact Philips directly for instructions on updating the software or resolving the issue.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-2608-2023 — Philips Philips Hello, I own a Philips that is covered by recall Z-2608-2023 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
