Use cautionMedical device recall · FDA · Published August 17, 2023
Philips Patient Information Center iX Software 4.x Recall: Blank Screen Risk
Philips recalls Patient Information Center iX devices with software version 4.x due to potential blank screen causing delayed patient monitoring. Affected units may require manual reboot.
Patient Information Center (PIC iX) Release 4.x Surveillance Crash Caused by Intel Graphics Driver Error-with a blank screen and subsequently require a manual reboot of the hardware to restart and continue central patient monitoring. Potential for a delay in the detection of a change or deterioration in the condition of one or more patients
Take action
Contact the company
📍Recalling firmPhilips North America Llc222 Jacobs St · Cambridge, MA 02141-2289
“Philips Patient Information Center iX Software 4.x Recall: Blank Screen Risk.” GovInfoNow, updated August 10, 2026. https://govinfonow.com/recall/57466-philips-patient-information-center-ix-software-4-x-recall-blank. Based on FDA recall #Z-2608-2023 (https://api.fda.gov/device/enforcement.json?search=recall_number:%22Z-2608-2023%22&limit=1).
The FDA announced on August 17, 2023, that Philips North America Llc is recalling the Patient Information Center iX with software version 4.x due to a potential surveillance crash. The hazard involves a blank screen requiring manual rebooting, which could delay detection of patient condition changes.
How to tell if you have it
Patient Information Center iX: UPC 00884838104594
Patient Information Center iX: UPC 00884838112070
The hazard
The Patient Information Center (PIC iX) Release 4.x may experience a surveillance crash caused by an Intel graphics driver error. This results in a blank screen and requires a manual reboot of the hardware to restart central patient monitoring. The potential hazard is a delay in detecting a change or deterioration in the condition of one or more patients.
Context
GovInfoNow's records show Philips North America Llc has 129 other recalls on record since July 12, 2017. Other recent recalls of similar products include Philips Patient Information Center iX Software Freezes (July 31, 2026), Philips PIC iX Essentials Software Freezes (July 31, 2026), and Philips Patient Information Center iX Software 4.5.0 Recall (December 22, 2025).
How to tell if you have this one
Check for Patient Information Center iX devices with software version 4.x. Product numbers include 866389, 866390, 867093, or 867154. The software version is listed as 4.x in the device's settings.
Brand
Philips
Product
Patient Information Center iX with Software Version Number 4.x in the following: (1) Patient Information Center iX
Category
Medical device
Based on the official FDA remedy
What to do — step by step
Check Software Version
Look for the software version number in the device settings to confirm it is 4.x.
Contact Philips Support
Reach out to Philips for guidance on fixing the software issue or updating to a safe version.
Where it went and when
Where it was distributed
Distributed nationwide, and outside the U.S.
Nationwide
Not listed
FDA distribution: “Nationwide Foreign: Austria Bahrain Belgium Canada Czech Republic Denmark Finland France Germany Greece India Ireland Italy Japan Jordan Kenya Kuwait Lebanon Lithuania Netherlands Norway Poland Portugal Qatar Romania Slovakia South Africa…” States read from FDA’s own wording; “not listed” means the notice does not name it.
Distributed nationwide, and outside the U.S.
Recall timeline
FDA published this recall 41 days after the firm started it.
1Firm started the recall
2FDA classified it Class II
3Published in FDA’s Enforcement Report
Dates from the agency record only; steps without a date are left out.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Official source: FDA Recall #Z-2608-2023 (August 17, 2023) — FDA publishes no per-recall page; this is the official machine-readable enforcement record. Search FDA recalls for Z-2608-2023 to see it in context.
Plain-language summary written by qwen3:4b on August 10, 2026, from the official record above. Not reviewed by a person — if it conflicts with the FDA notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official FDA recall data; we don’t issue, amend or administer recalls.