Philips recalls Big Bore RT CT scanners with software version V4.8.0.10421 for possible incorrect radiation therapy planning due to image fusion errors. Affected units may lead to cancer growth or spread if treatment is misaligned.
For oncology users: If the user performed off-set reconstruction on CT device a shift could be observed on the contouring area of the primary and secondary images sets when using image fusion (on TPS) and incorrect coordinates may be sent to TPS system when using absolute patient marking. This may lead to incorrect radiation therapy planning and possible growth or spread of cancer due to incorrect early treatment regimen. For radiology users: If the user performed off-set reconstruction on CT devices, after multiple acquisitions, the Relate Position could be inaccurate. This could lead to incorrect diagnosis and treatment.
Philips is recalling Big Bore RT CT scanners with software version V4.8.0.10421. This software version can cause incorrect radiation therapy planning for oncology users, potentially leading to cancer growth or spread if treatment is misaligned. Radiology users may also face incorrect diagnoses due to inaccurate image positioning.
The software version V4.8.0.10421 can cause shifts in contouring areas when using image fusion for radiation therapy planning. This may send incorrect coordinates to the treatment system, leading to improper radiation delivery and potentially causing cancer to grow or spread. For radiology, repeated CT scans can cause inaccurate positioning, risking incorrect diagnoses.
Oncology and radiology professionals who use the affected CT scanners with software version V4.8.0.10421 are most at risk. The recall applies to specific models sold in the U.S. between 2002 and 2009.
Check for the model number 728242 on the scanner. The software version should be V4.8.0.10421. Affected units were sold between 2002 and 2009 in the U.S.
Verify the software version on your scanner; if it is V4.8.0.10421, it is affected.
Reach out to Philips customer support for guidance on next steps.
The recalled software version is V4.8.0.10421.
Check for the model number 728242 and software version V4.8.0.10421. Affected units were sold between 2002 and 2009 in the U.S.
Contact Philips customer support for guidance on next steps.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-0292-2024 — Philips Philips Hello, I own a Philips that is covered by recall Z-0292-2024 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
