Turncare recalls Guardian System 2 Controller (model GS-2.5-C) with software version 2.5.4-59 due to battery alerts not displaying when device is inactive. Affected units have specific serial numbers listed in the recall.
A software issue where "low" and "terminal" battery alerts did not display on the screen to the user in specific circumstances when the device was not running patient therapy.
Turncare is recalling Guardian System 2 Controller units with model GS-2.5-C and software version 2.5.4-59. The software issue means low and terminal battery alerts don't show up on the screen when the device isn't running patient therapy. This could lead to unexpected battery drain without warning.
The software issue prevents the device from displaying low and terminal battery alerts when it's not actively running patient therapy. This means users might not know the battery is critically low and could cause the device to shut down unexpectedly during therapy.
Users of the Guardian System 2 Controller with model GS-2.5-C and software version 2.5.4-59 are affected. Patients using this device for therapy monitoring are most at risk due to potential battery drain without warning.
Check if your Guardian System 2 Controller has model GS-2.5-C and software version 2.5.4-59. Affected units have specific serial numbers listed in the recall notice.
Download and install the software update (version 2.5.4-59) to fix the battery alert issue.
The recall addresses a software issue that prevents battery alerts from displaying when the device is inactive. This could lead to unexpected shutdowns during therapy, but it does not pose an immediate risk of injury.
Check if your Guardian System 2 Controller has model GS-2.5-C and software version 2.5.4-59. Affected units have specific serial numbers listed in the recall notice.
No, you can continue using the device after updating the software to fix the issue.
We’ve drafted a message you can send Turncare to request your refund or repair — edit it as you like.
Subject: Recall Z-1967-2025 — Turncare Turncare Hello, I own a Turncare that is covered by recall Z-1967-2025 from Turncare. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
