Lower riskMedical device recall · FDA · Published November 28, 2023
Philips Patient Information Center iX Recalls: Push Notifications May Fail, Risking
Philips recalls Patient Information Center iX models due to potential failure of push notifications, which could delay critical patient condition detection. Affected units include specific hardware and software versions sold in the U.S.
Push notifications may fail to send to the user under certain conditions. This could potentially result in patient harm due to delay in detection of a change in patient condition.
Take action
Contact the company
📍Recalling firmPhilips North America222 Jacobs St · Cambridge, MA 02141-2296
“Philips Patient Information Center iX Recalls: Push Notifications May Fail, Risking.” GovInfoNow, updated August 19, 2026. https://govinfonow.com/recall/56758-philips-patient-information-center-ix-recalls-push-notifications-may-fail. Based on FDA recall #Z-0731-2024 (https://api.fda.gov/device/enforcement.json?search=recall_number:%22Z-0731-2024%22&limit=1).
The FDA announced on 2023-11-28 that Philips North America is recalling certain Patient Information Center iX devices because push notifications may fail to send. This malfunction could delay detection of a change in patient condition, potentially resulting in patient harm.
How to tell if you have it
Patient Information Center iX, Model No. 866389
Patient Information Center iX Expand, Model No. 866390
PIC iX Hardware, Model No. 866424
The hazard
Push notifications may fail to send to the user under certain conditions. This could potentially result in patient harm due to delay in detection of a change in patient condition.
Context
GovInfoNow's records show Philips North America has 30 other recalls on record since 2020-12-24. Other recent recalls include the Ingenia Elition S and Ingenia Elition X recall (2026-08-28), the Patient Information Center iX Software Freezes recall (2026-07-31), and the Upgrade to MR 7700 MRE Device recall (2026-04-14). Similar product recalls include the Philips IntelliVue MX40, MX800, and MX550 patient monitor alarms issues reported on 2025-10-31.
How to tell if you have this one
Check for model numbers 866389 or 866390 on the Patient Information Center iX or iX Expand devices. The software version should be 4.X. These units were sold in the U.S. with specific UDI-DI codes.
Brand
Philips
Category
Medical device
FDA recall event · 2 products
All 2 products in this recall
FDA lists each product line separately under one recall event. Check your product description, lot or code numbers against each row. Every row shares the hazard and remedy on this page.
Classification
Class II
Status
Ongoing
Distribution
Worldwide distribution: US (Nationwide) to states of: CA, GA, IA, MA, MI, MN, NJ, NM, NY, OH, PA, TN, TX, WA, WV; and OUS (Foreign) distribution to countries of: Australia, Austria, Belarus, Belgium, Brazil, Canada, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, India, Indonesia, Ireland, Italy, Japan, Lithuania, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, United Kingdom, Utd.Arab.Emir., and Uzbekistan
Recall number
Product, codes & lots
Quantity
Z-0731-2024
(1) Patient Information Center iX, Model No. 866389 (2) Patient Information Center iX Expand, Model No. 866390 (3) PIC iX Hardware, Model No. 866424; UDI-DI: (1) 00884838104594 (2) 00884838112070 (3) 00884838121782 Software: PIC iX Version 4.X
41 US; 773 OUS
Z-0732-2024
(1) CareEvent, Model No. 866435 (2) CareEvent Upgrade, Model no. 866436; UDI-DI: 00884838099128 Software: CareEvent Version C.03.X
254 US; 37 OUS
Based on the official FDA remedy
What to do — step by step
Check Device Model
Identify the model number on your Patient Information Center iX device (866389) or iX Expand (866390).
Verify Software Version
Ensure your device runs software version 4.X as listed in the recall notice.
Where it went and when
Where it was distributed
Distributed nationwide and abroad; the notice names 15 states.
Named in the notice
Covered by “nationwide”
Not listed
FDA distribution: “Worldwide distribution: US (Nationwide) to states of: CA, GA, IA, MA, MI, MN, NJ, NM, NY, OH, PA, TN, TX, WA, WV; and OUS (Foreign) distribution to countries of: Australia, Austria, Belarus, Belgium, Brazil, Canada, Czech Republic,…” States read from FDA’s own wording; “not listed” means the notice does not name it.
Named in the notice: California, Georgia, Iowa, Massachusetts, Michigan, Minnesota, New Jersey, New Mexico, New York, Ohio, Pennsylvania, Tennessee, Texas, Washington, West Virginia.
Recall timeline
FDA published this recall 57 days after the firm started it.
1Firm started the recall
2FDA classified it Class II
3Published in FDA’s Enforcement Report
Dates from the agency record only; steps without a date are left out.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
Official source: FDA Recall #Z-0731-2024 (November 28, 2023) — FDA publishes no per-recall page; this is the official machine-readable enforcement record. Search FDA recalls for Z-0731-2024 to see it in context.
Plain-language summary written by qwen3:4b on August 19, 2026, from the official record above. Not reviewed by a person — if it conflicts with the FDA notice, the notice is correct. Report an error on this page.
GovInfoNow is an independent service and is not a government agency. We republish official FDA recall data; we don’t issue, amend or administer recalls.