Philips recalls Patient Information Center iX models due to potential failure of push notifications, which could delay critical patient condition detection. Affected units include specific hardware and software versions sold in the U.S.
Push notifications may fail to send to the user under certain conditions. This could potentially result in patient harm due to delay in detection of a change in patient condition.
Philips is recalling Patient Information Center iX devices because push notifications might not send properly under certain conditions. This could delay detecting changes in a patient's condition, risking harm. The recall covers specific hardware models and software versions.
The device may not send push notifications when needed, which could delay detecting critical changes in a patient's condition. This delay might lead to harm if the patient's situation worsens without timely intervention.
Healthcare providers using Philips Patient Information Center iX devices are most at risk. Patients whose conditions depend on timely notifications could be affected if the device fails.
Check for model numbers 866389 or 866390 on the Patient Information Center iX or iX Expand devices. The software version should be 4.X. These units were sold in the U.S. with specific UDI-DI codes.
Identify the model number on your Patient Information Center iX device (866389) or iX Expand (866390).
Ensure your device runs software version 4.X as listed in the recall notice.
No, the recall does not require stopping use. The device can continue to be used with the understanding that notifications may occasionally fail.
The recall notice does not specify a fix for notification failures. Contact Philips for further assistance if you experience issues.
Check for model numbers 866389 or 866390 and software version 4.X. Affected units have specific UDI-DI codes listed in the recall.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-0731-2024 — Philips Philips Hello, I own a Philips that is covered by recall Z-0731-2024 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
