Philips recalls Patient Information Center iX software version 4.5.0 due to upgrade notifications not informing users of changes. Affected units may require software updates to prevent unexpected system behavior.
A recent software (SW) patch modifies Mobile Event Notification filter settings without providing any indication to the user when upgrading the system.
Philips is recalling Patient Information Center iX devices with software version 4.5.0 because a recent update doesn't alert users when it changes notification settings. This could lead to unexpected system behavior without the user knowing.
The software update modifies notification filters without informing the user when it happens. This means users might not know if the system is changing how it handles patient alerts, potentially causing unexpected system behavior.
Users of Philips Patient Information Center iX devices with software version 4.5.0 are affected. Healthcare providers using these devices for patient information may be most at risk.
Check for the software version number 4.5.0 on your Patient Information Center iX device. Model numbers 866389 or 866390 are affected. Serial numbers listed in the recall include many combinations starting with 4Z24-5CKL-P through 5L7D-2UGW-T.
Verify your Patient Information Center iX device's software version. If it is 4.5.0, it is affected.
The recall is because a recent software update modifies notification filters without providing user indication when the system upgrades.
Your device is affected if it has software version 4.5.0, model numbers 866389 or 866390, and one of the listed serial numbers.
Yes, you should check your software version. If it is 4.5.0, contact Philips for guidance on updating to a newer version.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-1156-2026 — Philips Philips Hello, I own a Philips that is covered by recall Z-1156-2026 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
