Philips recalls CareEvent Event Management System software version C.03.X for iOS devices with locked screens and passcodes. Custom ringtones won't play when iOS screens are locked with a passcode.
It was found that the Care Assist mobile application (version 4.1.1 and earlier) would not play custom ringtones when iOS device screens were locked with a passcode.
Philips is recalling CareEvent Event Management System software version C.03.X because it doesn't play custom ringtones when iOS devices are locked with a passcode. This issue affects users who rely on custom ringtones for notifications.
The software version C.03.X has a bug that prevents custom ringtones from playing when iOS devices are locked with a passcode. This means users can't receive custom alerts or notifications when their device is secured.
Users with CareEvent Event Management System software version C.03.X on iOS devices that lock screens with passcodes. Those who need custom ringtones for notifications are most at risk.
Check if your CareEvent Event Management System has model numbers 866435 or 866436 and software version C.03.X. The software version can be found in the device settings.
Update to the latest software version to fix the custom ringtones issue.
The software version C.03.X has a bug that prevents custom ringtones from playing when iOS devices are locked with a passcode.
Check your CareEvent Event Management System for model numbers 866435 or 866436 and software version C.03.X in the device settings.
Yes, updating to the latest software version will fix the custom ringtones issue.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-1387-2024 — Philips Philips Hello, I own a Philips that is covered by recall Z-1387-2024 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
Experiences, tips, and questions from readers. Every comment is reviewed before it appears.
No comments yet — be the first to share your experience.
The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
