Philips recalls Patient Information Center iX devices that don't play custom ringtones when iOS screens are locked with a passcode. Affected models include PIC iX Expand and Hardware versions.
It was found that the Care Assist mobile application (version 4.1.1 and earlier) would not play custom ringtones when iOS device screens were locked with a passcode.
Philips is recalling Patient Information Center iX devices (PIC iX) that have a problem with the Care Assist app not playing custom ringtones when iOS screens are locked with a passcode. This issue doesn't cause physical harm but affects the app's functionality.
The Care Assist mobile application (versions 4.1.1 and earlier) fails to play custom ringtones when the iOS device screen is locked with a passcode. This means users cannot set up or use custom ringtones through the app when the device is secured with a passcode.
Users of Philips Patient Information Center iX devices (PIC iX) running software versions 4.X with specific model numbers and serial numbers listed in the recall. Most at risk are those who rely on custom ringtones for the Care Assist app.
Check if your Philips Patient Information Center iX device has model numbers 866389, 866390 (PIC iX Expand), or 866424 (PIC iX Hardware) and software versions 4.X. Serial numbers listed in the recall are also affected.
Verify your device's software version by checking the Care Assist app settings or the device's information menu.
No, the recall does not require stopping use. The issue is limited to app functionality and does not pose a safety hazard.
Check if your device has model numbers 866389, 866390 (PIC iX Expand), or 866424 (PIC iX Hardware) and software versions 4.X with the serial numbers listed in the recall.
The recall does not mention a fix or remedy. The issue is a software limitation that may require updating the app to a newer version.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-1386-2024 — Philips Philips Hello, I own a Philips that is covered by recall Z-1386-2024 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
