Securitas Healthcare recalls Arial mobile app models 54640, 54630, and 54630-SMA for iOS 17.4/17.5 that frequently restarts, causing missed alerts and call problems. Users should contact Securitas for updates.
The Arial Mobile Application utilizing Apple iOS 17.4 and iOS 17.5 is frequently restarting causing the app to receive alerts for all pending alarm notifications and other events when the app restarts, experience difficulty in placing and maintaining staff-to-staff phone calls, and frequently appears offline while the app restarts.
Securitas Healthcare is recalling Arial mobile apps with model numbers 54640, 54630, and 54630-SMA that run on iOS 17.4 or 17.5. These apps frequently restart, causing missed emergency alerts and phone call issues. This could delay critical healthcare responses.
The app restarts frequently when running on iOS 17.4 or 17.5, causing it to miss emergency alerts and disrupt staff phone calls. This could delay critical healthcare responses if the app fails to send alerts or connect calls.
Healthcare workers using Securitas Arial mobile apps on iOS 17.4 or 17.5 devices. Staff members who rely on the app for emergency alerts and staff communication are most at risk.
Check if your Arial mobile app shows model numbers 54640, 54630, or 54630-SMA and runs on iOS 17.4 or 17.5. The app is part of the Arial Emergency and Nurse Call System.
Identify if your Arial mobile app has model numbers 54640, 54630, or 54630-SMA and runs on iOS 17.4 or 17.5.
The Arial mobile app frequently restarts on iOS 17.4 and 17.5, causing missed emergency alerts and difficulty with staff phone calls.
The recall record does not specify a remedy, so contact Securitas Healthcare directly for guidance.
The recall record does not mention a fix or remedy.
We’ve drafted a message you can send Securitas Healthcare to request your refund or repair — edit it as you like.
Subject: Recall Z-1943-2024 — Securitas Healthcare Securitas Healthcare Hello, I own a Securitas Healthcare that is covered by recall Z-1943-2024 from Securitas Healthcare. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
