Philips recalls Patient Information Center iX and iX Expand software version 4.x due to Event Catalog information not saving when copied between units. Affected units have specific serial numbers.
Event Catalog information does not save when copied and transferred from one unit to another.
Philips is recalling Patient Information Center iX and iX Expand devices with software version 4.x because event catalog data doesn't save when transferred between units. This could lead to lost patient information if the data isn't properly saved during transfers.
The hazard occurs when event catalog information is copied and transferred between Patient Information Center iX or iX Expand units, but the data doesn't save correctly. This could result in patient information being lost if the transfer process isn't completed properly.
Healthcare providers using Philips Patient Information Center iX or iX Expand devices with software version 4.x are likely affected. Patients using these devices for medical information may be at risk if data isn't saved properly during transfers.
Check for serial numbers starting with 7G6G-7PGV-W or similar patterns listed in the recall notice. The affected software version is 4.x for Patient Information Center iX and iX Expand models.
Verify your device's software version by checking the device settings or manual.
Contact Philips for software updates to fix the data saving issue.
No, the recall does not require immediate stop use. The issue is a data saving problem during transfers, not a safety hazard.
Check your device's serial number against the list provided in the recall notice. Affected units have specific serial numbers starting with patterns like 7G6G-7PGV-W.
The recall states there is no risk of injury; the hazard is limited to potential data loss during transfers between units.
We’ve drafted a message you can send Philips to request your refund or repair — edit it as you like.
Subject: Recall Z-1827-2024 — Philips Philips Hello, I own a Philips that is covered by recall Z-1827-2024 from Philips. I’m writing to arrange the remedy described in the recall (a refund, repair, or replacement as applicable). Could you please tell me the next steps to resolve this? Thank you.
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The facts (hazard, remedy, dates, manufacturer) are pulled from the official FDA recall record. The plain-language summary and step-by-step checklist are written by GovInfoNow to make the official notice easier to act on — they don’t replace it.
